Senior Manager, Product Management

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

The Professional Services Growth and Offerings Team is a global team driving Salesforce success by delivering high-value offerings that enable customers to unlock the full potential of AI-driven digital transformation. 

As the Senior Manager, Product Management, you are an AI Builder at heart—someone who doesn't just follow a roadmap but creates one. You are a proactive self-starter who thrives in the "gray space." Where others see confusion, you drive clarity, transforming complex problems into streamlined services offerings. You are AI Curious, constantly looking for ways to integrate Agentic workflows and automation into our offerings to ensure our customers stay ahead of the curve. This position reports to the Vice President, Growth and Offerings.

Responsibilities:

• Drive AI-Ready Offerings: Build and iterate on offerings that accelerate the consumption of Salesforce products, specifically focusing on how AI and Data Cloud drive customer success.

• Lead Through Ambiguity: Take high-level business goals and nebulous market needs and translate them into concrete, actionable offering kits (GTM deliverables, pricing, and FAQs). 

• Work with cross-functional subject-matter-experts, and offering stakeholders to plan, scope,  develop and deliver new offerings or updates to existing offerings. Each offering includes a set of GTM deliverables, delivery kits, required resources, pricing, FAQs and other relevant materials.  

• Develop content (slides, documents etc.) to support new and existing offerings

• Support all offering operational and launch activities

• Ensure cross functional communication & alignment with all stakeholders

• Driving progress through effective, regular communication and accountability

• Designing and establishing processes, tools, standards, metrics and people operations capabilities for new offerings.

• Based on knowledge and insight gained from involvement with product teams during offering development, support delivery organizations in forecasting resource needs to support offerings

• Managing risks and issues and taking corrective action

• Anticipate bottlenecks, work out contingencies with throughout a project lifecycle

• Support operational activities of the Growth and Offerings team

• Support development and delivery of offering management strategic initiatives, as tied to the V2MOM

• Demonstrate collaboration, initiative and accountability on all assignments 

• Identify opportunities to use Agents to increase speed and scale

• Slack-first innovation

Preferred Requirements: 

• Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills

• Ability to adapt to changing priorities in a fast paced environment

• Self-starter with the ability to work through ambiguity and thrives in fast-paced and multifaceted environments and is able to deliver within defined timeframes

• Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue

• Shown comfort in dealing with ambiguity and ability to adapt to a rapidly changing environment

• The ability to find innovative ways to resolve problems

• Possess a broad operating range, from strategic planning to tactical details

• Working knowledge and handling of project and program management methodology and techniques

• Strong understanding of Salesforce products, in how they connect to offer a comprehensive solution to our prospects and customers.

• Proven experience working with teams across multiple departments and functions.

• Ability to establish credibility and rapport with senior executives, technical and non-technical team members alike.

• Proven ability to influence cross-functional teams without formal authority

• Exceptional time management, facilitation, and organizational skills

• Flexibility and ability to adjust on the fly to new demands

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.