Manager, Global Intern Evaluations & Offboarding Experience, Amazon University Talent Acquisition (AUTA)

The Manager III, Program Management leads Amazon's global Evaluations & Offboarding (E&O) team, overseeing intern evaluation lifecycle operations, offboarding execution, and intern conversion architecture—partnering with Recruiting to optimize AUTA's conversion pipeline—for 14,000+ global interns annually across AMER, EMEA, LATAM, and APJC. E&O is the final phase of the internship lifecycle comprised of two bodies of work: 1) Activities that result in an evaluation outcome (defined as inclined or not inclined) and 2) activities necessary for an intern to seamlessly offboard (e.g., early exit and extension processes, laptop/equipment/badge return, personal information updates). This role drives enterprise-wide transformation in Amazon's early career talent strategy, operating at the intersection of operational excellence, process innovation, and strategic workforce planning to support Amazon's Recruiting Reimagined initiative—filling FTE demand through intern conversion.

A successful candidate will be able to build strong cross-functional global working relationships and demonstrate exceptional process improvement and organizational skills. The candidate must have the ability to think strategically, communicate effectively and display strong analytical and critical thinking skills. The candidate must also be able to effectively prioritize and have strong attention to detail. They must be fluent in Amazon’s mechanisms, operate effectively in an ambiguous environment, and have a demonstrated track record of leading a team, managing multiple projects and driving them to completion.

Key job responsibilities
• Global Evaluation & Offboarding Operations: Owns end-to-end global intern evaluation and offboarding lifecycle—leading scheduling, execution, and quality assurance of Intern Evaluation Forms (IEF) and Intern Evaluation Meetings (IEMs) across AMER, EMEA, APJC, and LATAM. Oversees peak standups (daily/weekly), IEM SLA compliance reporting, and escalation resolution. Conducts mid-peak health checks and process adjustment reviews. Architects comprehensive global intern conversion framework for AUTA in partnership with AUTA Recruiting Delivery teams.

• Global Process Standardization & Simplification: Leads end-to-end IEM process mapping and standardization across all regions.

• Bar Raiser (BR) IEM Securement & Management: Leads strategy and execution for BR participation in SDE-1, Science, and MBA IEMs. Drives BR and hiring manager enablement and self-service tools. Expands BR participation to additional roles as aligned to business strategy.

• Manager & Stakeholder Readiness: Implements regional engagement strategy for all intern managers, interns, Bar Raisers, and stakeholders globally.

• Evaluation Tools & Technology: Drives critical IEF and IEM tech enhancements and Intern Enablement Dashboard (IED) improvements that eliminate manual intervention in partnership with tech and analytics teams.

• Measurement & Process Optimization: Develops metrics and analytics frameworks measuring evaluations and offboarding effectiveness. Optimizes processes and mechanisms based on data-driven insights.

• Data Stewardship & Analytics: Owns global data integrity strategy; leads comprehensive data audits to identify and resolve discrepancies between upstream/downstream workflows and analytics output. Partners with analytics team to build sustainable dashboards providing high-integrity, real-time visibility into early career talent health.

• Innovation and Continuous Improvement: Stays abreast of industry best practices and emerging trends in university programs. Drives and implements innovative solutions to enhance experience and program outcomes. Gains efficiencies through AI-powered tools.

• Team Leadership and Development: Leads and develops a global team of Program Managers and Program Coordinators. Instills operational excellence and develops surge support staffing plans in partnership with Recruiting Services and Recruiting Coordinators for peak weeks.

A day in the life
This role requires ability to work across multiple time zones, including AMER, EMEA, APJC, and LATAM which may result in starting your day earlier or ending your working day later on a regular occurrence to lead the global team.

About the team
At Amazon University Talent Acquisition (AUTA), we're revolutionizing how the world's most innovative company attracts and develops its next generation of leaders. As Amazon's early career pipeline, we manage global university recruiting across internships, full-time roles, and apprenticeships through cutting-edge AI technology and strategic partnerships with top universities worldwide. Our team operates at massive scale while maintaining an unwavering focus on finding the best talent, driving innovation in candidate experience through personalized journeys, and identifying emerging talent in fields like Generative AI and Robotics that will shape the world's future. - 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelor's degree
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in stakeholder management, including influencing executive level global leaders
- 5+ years of relevant professional experience including team leadership
- Strong program management fundamentals including: stakeholder alignment and governance, program execution and change management, performance management, and resource management
- Operations management fundamentals: process design and optimization, root cause analysis, defect prevention and management
- Demonstrated ability to coordinate effectively, work under pressure to meet critical deadlines, and remain flexible in a changing environment
- Strong consulting skills and demonstrated ability to work in a team environment, as a team leader and member - Experience managing, analyzing and communicating results to senior leadership
- Knowledge of Lean Six Sigma and process improvement methodologies
- Experience using Amazon AI tools for automation and process improvement initiatives
- Relevant experience leading cross-functional programs or projects using project-management methodologies
- Relevant experience leading a cross-regional team in a global environment
- Relevant experience leading projects with a wide range of stakeholders, including peers and senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 127,200.00 - 172,100.00 USD annually
USA, WA, Seattle - 127,200.00 - 172,100.00 USD annually