Business Operations Lead, AWS WWPS SSBO Business Operations

The Business Operations Lead serves as the owner of Public Sector Business Intelligence and operational excellence across Public Sector Business Operations. This role combines analytical impact and deep dive capabilities with program management discipline to lead and deliver high-impact initiatives and surface business intelligence on an ongoing basis.
This role will be responsible for managing weekly business intelligence reports, cross-functional reporting and trend analysis as well as cross-departmental business intelligence projects. The candidate should be well versed in internal and external AI tools to ensure deliverables can be augmented as appropriate.


Key job responsibilities
- Manage the weekly business intelligence workflow, answering questions like 'What is going on by business?', 'What happened last week?', 'What does this mean for the future of the business?' This role will be delivering all the needed intelligence for weekly performance reports such as the WBR document;
- Lead special projects to find new and creative ways of looking at and analyzing the business.
- Create and manage/maintain bridge intelligence for PS
- Create an early warning system for the business: define a limited set of input metrics that will be decisive on how the future performance of the Public Sector business looks
- Manage all AGS-wide initiatives such as customer penetration ratios, sales play adherence, etc



About the team
About AWS
Diverse Experiences
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Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. - 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent - Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 147,300.00 - 199,300.00 USD annually