Senior Specialist, Promotional Review Training

Job Description

The Senior Specialist, Promotional Review Training, plays a critical role in enabling US Market operational excellence by designing, delivering, and evolving training programs that support the end-to-end promotional review process. This individual serves as a subject matter expert across promotional processes, systems, and standards, ensuring Job Owners and agency partners are equipped to navigate our company's complex regulatory environments effectively.

This role requires a growth mindset and the ability to continuously assess training needs, identify opportunities for improvement, and implement scalable, learner-centered solutions. The ideal candidate thrives in a fast-paced environment, collaborates across cross-functional teams, and ensures training programs align with evolving business processes, including transformational initiatives (such as review model transformation).

 

Primary Responsibilities:

Training Delivery & Facilitation

• Conduct training onboarding for US Market Job Owners and agency partners on promotional review processes, systems, and expectations

• Lead live training sessions, certification programs, and post-training refreshers to reinforce learner understanding and drive performance outcomes

• Provide ongoing support through office hours, 1:1 coaching, and ad hoc training sessions to address learner needs and performance gaps

Subject Matter Expertise (SME)

• Maintain deep expertise in the promotional review process, Workfront, and Veeva PromoMats, and core systems while serving as a trusted resource for trainees and stakeholders

• Support learners in navigating complex scenarios within a highly regulated promotional environment

• Partner with cross-functional stakeholders to ensure training reflects current processes, systems, and compliance expectations

Training Operations & Governance

• Manage trainee registration, enrollment, completion tracking, and certification status to ensure appropriate system access (e.g., PromoMats)

• Maintain oversight of training completion requirements and partner with stakeholders to ensure compliance alignment

• Administer and optimize training workflows and processes to improve efficiency and learner experience

Content Development & Continuous Improvement

• Develop, maintain, and continuously evolve training materials and content to ensure alignment with US Market standards and process requirements

• Update training curriculum to reflect transformational initiatives and ongoing process enhancements

• Identify opportunities to improve training effectiveness using learner feedback, performance data, and evolving business needs

• Ensure training materials are accessible, standardized, and scalable across the US Market

Cross-Functional Collaboration

• Collaborate with subject matter experts and stakeholders to update training content and ensure consistency with standards

• Support broader capability-building initiatives and contribute to continuous improvement efforts across Promotional Operations

Compliance & Operational Excellence

• Promote operational efficiency and best practices across training delivery and learner engagement

• Contribute to a culture of continuous learning, process excellence, and compliance adherence

Education Minimum Requirement

• Bachelor’s Degree in Marketing, Business, Communications, or related field.

 

Required Experience & Skills

• Minimum of 5 years of experience in pharmaceutical, healthcare, or other regulated industry

• Strong understanding of promotional review processes and systems (e.g., Veeva PromoMats, Workfront)

• Strong project management skills with the ability to manage multiple priorities simultaneously

• Excellent communication and presentation skills, with experience engaging diverse audiences

• Proven ability to collaborate across cross-functional teams and influence without direct authority

• Analytical mindset with ability to identify gaps and implement process improvements

 

Preferred Experience & Skills

• Demonstrated experience in training delivery, facilitation, or learning program management

• Experience developing training curriculum and instructional design

• Experience supporting large-scale process or system transformations

• Demonstrated ability to drive continuous improvement and innovation in training programs

• Strong stakeholder management and change management capabilities.

Required Skills:

Brand Management, Content Creation, Creative Campaign Development, Healthcare Industry, Pharmaceutical Industry, Project Management, Veeva

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is

$106,200.00 - $167,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

06/24/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.