Sr. Manager, Program Success

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America, Remote (US)

Job Description:

Johnson & Johnson is currently seeking a Sr. Manager, Product Success to join our MedTech Supply Chain Digital team. This role will be based in New Brunswick, NJ. Remote work options may be considered on a case-by-case basis and if approved by the Company.

This is a 12 month Duration based role. Ineligibility for severance.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Purpose:

We are seeking an experienced Senior Manager of Product Success to support the MedTech Supply Chain Digital Strategy & Innovation organization and play a critical role in ensuring the successful adoption, value realization, and sustained impact of digital products across the MedTech Supply Chain. This role sits at the intersection of product, analytics, operations, and collaborators, serving as the voice of the customer while driving measurable outcomes from digital investments. This leader will be accountable for customer success strategy, product performance analytics, and onboarding project management, ensuring digital solutions are effectively launched, adopted, and optimized across the supply chain ecosystem. Their scope of responsibilities will include leading and supporting the successful migration of our digital assets in support of our Orthopedics business separation.

Key Responsibilities:

Customer Success Management

• Own the end-to-end customer success strategy for MedTech Supply Chain digital products, from onboarding through ongoing adoption and value optimization.
• Serve as the primary escalation point and trusted partner for internal customers, ensuring alignment between business needs and product capabilities.
• Proactively identify adoption risks and drive mitigation plans to ensure long-term product success.

Product Analytics & Performance Insights

• Establish and manage a product analytics framework to monitor usage, adoption, performance, and business impact of digital solutions.
• Translate data and insights into clear, actionable recommendations for product teams, leadership, and customers.
• Develop executive-ready dashboards and narratives that clearly articulate product health and value.

Digital Product Onboarding & Project Management

• Lead onboarding as a structured program, including scope, timelines, dependencies, risks, and organizational change.
• Coordinate cross-functional teams (IT, Product, Data, Operations, Training) to ensure seamless deployments.
• Standardize onboarding playbooks, templates, and protocols to enable scalable product launches.

Customer & Cross-Functional Leadership

• Act as a liaison Supply Chain Operations, Digital/Product teams, Data & Analytics, and IT.
• Influence without authority to align diverse collaborators around shared outcomes and priorities.
• Communicate clearly and credibly with senior leaders, translating technical concepts into business value.
• Coach and mentor customer success and project management resources, fostering a high-performance, customer-centric culture.

Continuous Improvement & Operating Model

• Define and evolve the Customer Success operating model for Supply Chain Digital, including roles, processes, and governance.
• Drive continuous improvement through lessons learned, retrospectives, and feedback loops.
• Contribute to broader digital transformation efforts by shaping standards, metrics, and ways of working.

Experience and Skills Required:

• Bachelor’s degree in Business, Engineering, Supply Chain, Information Systems, or equivalent.
• 8+ years of proven experience in customer success, product management, digital transformation, consulting, program/project management, or relevant experience.
• Demonstrated experience supporting digital products in complex organizations.
• Strong background in analytics, benchmarks, and data-driven decision making.
• Proven track record to lead cross-functional initiatives and handle multiple workstreams simultaneously.
• Excellent executive communication, customer management, and influencing skills.
• Experience with digital platforms, data products, AI/advanced analytics, or enterprise systems such as Google Analytics and PowerBI.
• Customer-centric attitude with a strong focus on outcomes and value.
• Strategic problem solver who can also operate hands-on when needed.
• Comfortable navigating ambiguity and driving clarity.
• Collaborative, inclusive leader who builds trust and credibility.
• Strong bias for action, accountability, and continuous learning.

Preferred:

• Experience in MedTech, Life Sciences, Manufacturing, or Supply Chain environments.
• Familiarity with supply chain domains such as warehousing, logistics, planning, or manufacturing execution.
• Formal project management training or certification (e.g., PMP, Agile, SAFe).
• Experience building or scaling Customer Success or onboarding functions.

#LI-Hybrid

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Agile Decision Making, Agility Jumps, Analytics Insights, Business Alignment, Continuous Improvement, Cross-Functional Collaboration, Leadership, Organizational Project Management, Organizing, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW), Technical Credibility

 

 

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits