Transcend Business Cutover & Hypercare Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Innovative Medicine ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Innovative Medicine business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

We are searching for the best talent for a Business Cutover and Hypercare Manager! This hybrid position will be located in Titusville, New Jersey with alternate locations to be considered in Bogota, Colombia and Markham, Ontario, Canada.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

US- Requisition Number: R-081270

Colombia-Requisition Number: R-083325

Canada-Requisition Number: R-083334

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

This Manager plays critical leadership role with the J&J Innovative Medicine (IM) Transcend team and serves as a member of the Deployment team. The Manager is accountable for the creation and ongoing execution of the Business Cutover and Ramp-Up plans.

Key Responsibilities:

• Develops detailed Ramp Down, Cutover, and Ramp Up (Hypercare) checklist and project plan incorporating operational and business-related tasks and resources aligned with technical milestones.
• Responsible for detailed project management, successful planning and execution, and resolving discrepancies or process issues related to cutover and hypercare.
• Conduct business readiness assessments/ tabletop exercises to ensure all systems and processes are prepared for Cutover.
• Develops command center logistics, communication and escalation plan, and command center documentation (policies, procedures, downtime processes).
• Coordinates business requirements, resources, and support structure for Go-Live/ Hypercare including staffing and overall logistics.
• Provides Cutover and Hypercare status reporting to project leadership and key stakeholders.
• Ensures entry into and exit out of Cutover Stage Gates/ Go Live are met including the final Go/No-Go meetings.
• Acts as the point of escalation for all business cutover and hypercare issues, proactively bringing about appropriate interventions when deliverables may be jeopardized.
• Contributes to development of back out / contingency plans for Ramp Up / Go Live Period.

Qualifications:

Education:

• Minimum of a Bachelor’s degree.

Experience and Skills:

Required:

• Minimum of 6 years of relevant experience.
• Minimum of 1-3 years of leading Cutover & Hypercare on large complex business transformation programs.
• Strong customer focus (internal & external).
• Experience with Agile Methodology.
• Experience effectively leading projects, timelines, resources, and change management.
• Solid sense of urgency and ability to handle changing priorities in a fast-paced environment.
• Strong problem-solving skills with ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Demonstrated ability to work closely with cross-functional teams.

Preferred:

• Minimum of 3-5 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs
• People management and development experience
• Knowledge of Supply Chain Operations

Other:

• 25% - 50% travel availability

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Agile Decision Making, Analytics Insights, Business Alignment, Developing Others, Inclusive Leadership, Leadership, Monitoring, Evaluation, and Learning (MEL), Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Stakeholder Engagement, Statement of Work (SOW), Team Management

 

 

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits


This position is eligible to participate in the Company’s long-term incentive program.



Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year