Sr. Director, Market Access and Patient Services Insights

The Senior Director, Market Access and Patient Services Insights is responsible for developing and executing a strategic vision and providing leadership across Patient Services & Market Access Insights and Analytics.  They will do this by driving the success of our Patient Care and Market Access Models through the identification and application of insights and analytics.  Operates as a member of the APEX leadership team and plays a critical role in shaping our organization's data-driven culture and driving transformative insights to accelerate our growth and ensure our ongoing success.  This individual will be responsible for transforming AbbVie’s enterprise capabilities in data, insights, and AI to deliver on our Patient Service and Market Access aspirations.
 

Responsibilities (list up to 10 main responsibilities for the job, include information about accountability & scope):

• Develop and execute strategic vision and roadmap for Marketing Engagement Analytics that provides end-to-end performance insights across all patient service and market access pillars (Access & Reimbursement, Patient Engagement, Marketing) to enable deeper insights and actionable recommendations to enhance marketing strategies and campaigns.
• Develop and execute strategic vision and roadmap for Hub and Co-Pay Analytics, enabling measurement, reporting, and ability to analyze and model co-pay trends to provide guidance to variances in co-pay spend aligned to AbbVie’s forecasting and planning cycle.
• Is an advisor to the Head of U.S. Patient Services, Head of Market Access, and U.S. Business Unit Presidents providing thought leadership on patient care models with a strong understanding of patient access, affordability and adherence, technology, data, and partnerships for the creation and execution of care models.
• Develop a culture and environment where experts thrive, oversee the development of competency models, career paths, and onboarding and training programs for the individuals in the group 
• Build and cultivate an industry-leading insights and intelligence team that attracts, develops and retains talent
• Direct analytics approach and data strategy across the patient funnel for all BUs (Immunology, Neuroscience/Eyecare, Oncology, Specialty) to deliver high-impact insights that inform access strategy and patient support.
• Oversee cross-functional collaboration across MAx/APS and brand teams to support strategic initiatives such as deal analytics, policy and pipeline insights, payer contract analysis, franchise research, etc., ensuring cohesive execution and high-impact access strategies.
• Partner with key stakeholders and engagement leads to identify business needs and opportunities to be translated into insights and intelligence solutions to create value and competitive advantage
• Develop and engage executive leadership on payer modeling and deal analytics.
• Identify areas needed to up-skill the expertise by attracting new talent to AbbVie and/or implementing strategic sourcing partnerships

• Bachelor’s Degree required. Master’s degree in business or STEM preferred.
• 10+ years of Market Research and Analytics experience, preferably in the Pharma/BioTech industry, with 5+ years of management experience 
• Previous experience leading and managing large-scale organizations through significant change management/transformations
• Strong leadership skills: excellent team management, coaching and mentoring skills; superior planning, process and influencing skills
• Deep knowledge of data, insights, intelligence, and AI methodologies, as well as proven experience translating large data into actionable outcomes 
• Track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
• Ability to communicate statistical and technical ideas and results to non-technical stakeholders in written and verbal form, including experience and level of comfort presenting concepts to senior executives
• Experience with 3rd party pharmaceutical data like IMS/SHS Sales Data (APLD, DDD, Xponent, NSP, NPA), Specialty pharmacy data and other partners’ specific data (CoverMyMeds, ConnectivRx, Relay Health etc.).
• Possess strong understanding of the U.S. healthcare business environment and key AbbVie therapeutic areas to identify and proactively address opportunities and threats across federal, state and local governments, payor and managed care markets, and distribution channels.
• Strong cross-functional leadership and stakeholder management skills, enabling coordination across analytics, contracting, policy, and brand teams to deliver integrated access and patient services support.
• Deep understanding of patient services, payer dynamics, access strategy, and funnel analytics, with the ability to translate complex insights into actionable strategy.
• Deep expertise in managed care and payer customer experience, with the ability to translate payer insights into actionable market access and patient services strategies.

 

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our long-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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