Specialist, Shared Services Policy Communications

Job Description

Our company uses the power of leading-edge science to save and improve lives around the world – that is our purpose. The Specialist, Digital Channels, plays a critical role in supporting the publishing, delivery and optimization of multi‑channel digital communications across internal and external platforms, including but not limited to our enterprise portal (Sync), internal SharePoint sites, email (Outlook/Poppulo), internal social channels (Viva Engage) and external websites. This candidate ensures seamless technical execution of content, partners cross‑functionally to maintain channel integrity, and supports digital production workflows that bring our company’s story and business priorities to life. As part of the Global Employee and Executive Communications team, this individual will support content operations, manage access to distribution lists, troubleshoot digital systems, maintain publishing tools, and onboard and manage contractors supporting channel production.  

 

The Specialist will partner with a variety of stakeholders responsible for high-impact, high-priority content, including but not limited to email communications from Executive Team leaders to employees, articles for our intranet site, employee newsletters, promotional content for high-profile internal events, our company's website content and more. Success in this role will require a broad and hands-on understanding of the content development process and related analytics, along with strong collaboration with the owners of our internal and external HQ channels. This role will report to a Director of Global Communications.

 

Location/commute

• This role is based at our headquarters site in Rahway (NJ, USA).

• This position can be 100% remote and does not require travel.

 

 Scope of work and core responsibilities 

• Publish and maintain digital content across internal and external HQ channels, including but not limited to intranet, email, newsletters, SharePoint sites, corporate websites, etc.

• Ensure timely, high-quality delivery of high-priority digital communications in collaboration with a cross-functional team.

• Ensure content accuracy through testing, QA reviews, link validation, accessibility checks and system readiness.

• Coordinate with IT partners to troubleshoot issues, resolve publishing errors and ensure operational continuity of communication channels.

• Provide design consultation, template guidance and technical recommendations to elevate the quality of digital experiences.

• Serve as a digital advocate, leveraging their production acumen and analytics skills to develop insights for internal stakeholders.

• Support the collection and reporting of digital channel performance metrics to help evaluate and improve communications effectiveness.

• Stay current on digital trends, CMS enhancements and enterprise channel best practices.

• Uphold brand, style and digital governance guidelines across all channels.

• Maintain quality, consistency and compliance standards to ensure information is accurate, secure and aligned with enterprise expectations.

• Maintain consistency of corporate messaging and act as a steward of company brand.

• Onboard and manage contractors supporting publication of content on internal and external HQ digital channels.

 

​Required qualifications

• Minimum 5 to 7 years of experience in digital communications, web production or CMS content publishing.

• High School Diploma required. 

• Demonstrated experience producing and publishing content for enterprise‑scale websites or internal communication platforms.

• Proficiency with CMS publishing and digital tools, including but not limited to SharePoint, Poppulo, WordPress, Adobe Creative Suite and Microsoft 365.

• Strong technical troubleshooting skills and ability to diagnose publishing or formatting issues across multiple systems.

• Ability to learn quickly with a demonstrated ability and willingness to continuously acquire new competencies.

• Ability to manage multiple concurrent requests, prioritize deadlines and deliver accurate content in fast‑paced environments.

• Excellent written and verbal communication skills, with strong attention to detail, consistency, grammar and accuracy.

• Ability to effectively interact with individuals at all levels of the organization and collaborate cross‑functionally and operate with a service‑oriented mindset.

• Strong ability and comfort level providing guidance to senior leaders across Global Communications.

• Ability to work under pressure with little or no supervision to handle multiple tasks and demonstrate accuracy and attention to detail.

• Possess strong analytical, interpersonal and communication skills (oral and written) with the ability to work collaboratively.

• Organized with sharp attention to detail (including grammar and spelling).

• Experience working in a fast-paced environment with sensitive corporate information.

• Must be a self-starter, quick learner and able to deliver under deadlines.

• Strong project management skills and creative problem solver.

• Proactive with ability to “see” around corners and anticipate needs of our leaders and executives.

• Positive attitude and ability to thrive in fast-paced environment.

 

Preferred qualifications

• Experience in health care or pharmaceutical industry, including large Fortune 500 companies.

• Experience at a PR agency or equivalent welcome.

MSJR

Required Skills:

Business Support, Business Support, Clinical Supply Chain Management, Communication Coordination, Communication Methods, Content Development, Customer Technical Support, Data Quality Management, Decision Making, Digital Channels, Digital Trends, Fast-Paced Environments, Financial Accounting Controls, Financial Operations, Influence, Marketing Events, Media Communications, Microsoft Online Services, Organizational Communications, Policy Research, Pressure Management, Process Standardization, Quantitative Analytics, Service Oriented, Stakeholder Satisfaction {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is

$79,200.00 - $124,700.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

07/9/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.