CX Delivery Excellence Product Lead

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Workday’s Chief Customer Officer is looking to hire an experienced professional with strategic consulting/product management advisory experience, to work alongside, and drive forward execution excellence and integrated service product strategy. This includes professional services, Workday success plans, support, and education, including other key organizational initiatives within Workday’s Customer Experience Organization. This is an individual contributor role.

About the Role

This professional will drive forward initiatives on behalf of the EVP, and simultaneously extend the effectiveness of the EVP and the organization by creating connections across product teams, communicating consistently, building trust across the organization, prioritizing areas for investment, and assisting key leaders in achieving focus within their teams. The leader will also serve as a chief of staff and trusted advisor to the EVP.

Responsibilities

Services Thought Leadership and Collaboration:

• Align products and services with leaders across the CX org.

• Lead within a matrixed operating model across teams to bring together product analysts and managers, fostering a culture of innovation and excellence.

• Collaborate closely with senior leadership across product, engineering, sales, and marketing to ensure successful product development and launch.

• Drive thought leadership and represent the company at industry events and conferences.

Special Initiatives and Strategy Projects:

• Lead key operational initiatives, working closely with key stakeholders within and outside of organization. 

• Manage strategic initiatives from concept to launch, including pricing, packaging, and channel strategies.

• Help support CX strategy for Workday and support EVP in defining, articulating, and altering strategy in accordance with company-wide objectives.

• Conduct research for key projects, including, but not limited to, investment opportunities, M&A opportunities, technology processes, and overall business improvements. 

• Develop comprehensive product roadmaps, business cases, and go-to-market strategies for new and existing services.

• Advise other leaders on overall strategy direction, presentations and initiatives.

Act as a Trusted Advisor:

• Partner with EVP of CX on key organizational changes, leadership alignment, and process improvements in order to ensure vision and strategy are enabled.

• Serve as representative for EVP in various meetings, and forums as appropriate.

• Prepare executive-level communications, materials, and presentations.

About You

• Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field; MBA or advanced degree preferred.

• 3+ years of experience in management consulting (MBB/Big 4)

• AI tool literacy and hands on application (ex. Claude, Cursor) a must

• Demonstrated experience in advising on successful strategies for complex initiatives.

• Strong executive presence and team collaboration skills.

• Strong understanding of the functions in CX.

• Excellent analytical, strategic thinking, and problem-solving abilities.

• Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

 

Primary Location Base Pay Range: $168,000 USD - $252,000 USD

 

Additional US Location(s) Base Pay Range: $140,600 USD - $252,000 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

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