Sr. Software Engineer, Observability - Slack

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team

The Monitoring Infrastructure team in the Service Delivery Platform & Reliability group at Slack develops platforms and tools which produce telemetry, provide insights, and improves observability in Slack production services with a focus on performance and reliability. We develop management tools for distributed applications and infrastructure, maintain datasets for performance and system analytics, and build interfaces and backend systems to answer questions and infer behavioral patterns about our users and systems. Our toolset is varied,  we work with open-source observability/monitoring technologies like Astra and Prometheus, or cloud providers such as AWS, and develop software using a combination of Go, Python, or Java.

As part of the Monitoring Infrastructure team, you will be focused on our log pipelines and work closely with other teams in engineering, product development, and customer experience to provide valuable insights to drive decisions and ensure a positive user experience for our Slack customers. You will also help build and maintain distributed services in an environment that processes millions of data points per second with the ability to self-heal and scale up or down to meet demand. We are an inclusive team with deep empathy for our colleagues and customers.

What you will be doing:

• Build, maintain, and ensure timely delivery of our high-volume event log pipelines.

• Create libraries, tools, and automation to help ensure that critical event data gets to the right place.

• Encouraging a culture of Observability at Slack - help suss out problem areas and consult on improving visibility into our systems.

• Prototyping tooling interfaces or building new features for engineering use cases.

• Improving auto-remediation in our logging infrastructure to avoid recurring failures.

• Teaching engineers or customer experience agents how to use our tools to introspect their systems.

• Collaborating with the rest of Platform to integrate observability solutions, enabling service teams to make data-driven decisions regarding operations, cost optimization, and scaling.

• Participating in the Monitoring Infrastructure on-call rotation, triaging, and addressing production issues as they arise.

What you should have:

• You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.

• You enjoy helping onboard new team members, mentoring, and teaching others.

• You live for unit tests, code review, design documentation, debugging, and solving problems.

• You have a deep curiosity about how things work under the hood.

• You are motivated by helping others succeed. When things break — and they will — you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to your coworkers.

• You care about improving the performance of systems through data-informed decisions.

• You also know that the internet is a scary place and understand security concepts deeply and can put them into action to protect us and our users.

Bonus Points:

• Passionate about data visualization, graphing, and maximizing signal versus noise.

• Experience with Elasticsearch, Logstash, and Kibana.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.