Software Engineering SMTS - Agentforce Reasoning Engine

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Agentforce Reasoning Engine team is a group of Generative AI Application Engineers building the core Python/FastAPI service that powers multi-agent orchestration at Salesforce — enabling intelligent agents to reason, plan, and act on behalf of millions of customers every day. Based in San Francisco, CA and Bellevue, WA, you'll join a collaborative team that loves to learn and teach, and you'll play a direct role in shaping the AI backbone of Agentforce.

What You'll Actually Be Doing
 

• Build and own scalable backend services powering multi-agent orchestration, supporting thousands of concurrent tenants at production scale.

• Design and improve stateful session management using Redis and distributed storage patterns, ensuring reliability across LLM call chains.

• Drive system performance through automation, including capacity planning, monitoring, and root cause analysis.

• Collaborate with Product Managers, Application Architects, and AI researchers to bring agent reasoning capabilities from concept to production.

You're Our Person If...
 

• You have 4+ years of experience building production AI systems and/or backend services.

• You have strong Python programming skills and experience building production-grade async services (FastAPI or equivalent).

• You have hands-on experience with distributed, scalable systems and modern data storage frameworks such as Redis, Kafka, and Docker/Kubernetes.

• You have experience integrating with LLMs and prompt engineering in production systems.

• A related technical degree required.

Even Better If...
 

• You have experience with multi-agent orchestration or agentic AI frameworks.

• You're familiar with vector databases, embeddings, and retrieval systems.

• You have experience with conversational AI or voice-integrated services.

• You collaborate well across teams and communicate clearly in writing and in discussion.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.