Software Development Manager, Managed Operations (MO)

AWS provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the organization, you’ll support the development of a Platform that makes AWS operations efficient. Within AWS, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

Does the challenge that comes from leading and driving large, cross-organizational projects and initiatives for one of the largest Cloud providers excite you? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions?

The AWS Managed Operations (MO) organization objective is to reduce operational load and toil through long-term engineering projects. We are building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions.

We are in search of an experienced Software Development Manager to develop services for our customers to enable AWS to expand its global footprint. The ideal candidate will have strong technical skills, problem solving abilities, deep customer affinity and communication skills, to lead our operations/engineering organization.

This is a highly visible role that requires both business acumen when working with senior management, a strong technical background for understanding software engineering best practices, and technical depth for removing development roadblocks.

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Key job responsibilities
In this role, you will:
- Manage a team of software development engineers.
- Lead a team of SDEs working to solve Managed Operations business problems for China, ESC, US-ADCs and Commercial Partitions. You also work with the customers to scope the projects and evaluate artifacts/solutions to ensure they meet business needs.
- Effectively hires, coaches, and promotes team members.
- Manages complex engineering problems and tooling efforts, decisions, and escalations. Mitigates long-term risks.
- Regularly review key performance metrics, to ensure the team's efforts align with overarching business objectives, fostering a results-driven environment.
- Cross-departmental collaboration is key, you will strengthen relationships with other teams, streamlining processes for optimal deliveries.

A day in the life
Our mission is to develop and maintain innovative, user-friendly, and reliable operator productivity services within AWS operation Center (AOC) that meet the evolving needs of our customers. We are committed to delivering high-quality secure services that improve customer satisfaction, increase efficiency, and enhance productivity by reducing time to resolve issues, consolidating resources to reduce costs, and standardizing operations. We aim to continuously improve our processes and practices to ensure that we are operating effectively and efficiently, in partnership with our customers, by understanding their pain points and sentiment.

About the team
Why AWS?

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. - 7+ years of engineering experience
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams - Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- 6+ years of engineering team management experience
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.