Senior Technical Program Manager, Maintenance Excellence

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

The CSRM-Technical Operations Safety Platforms, Architectures, and Concept Engineering (SPACE) team is looking for an innovative and organized Technical Program Manager to join our team sustaining the electronic security and safety systems in our fast growing data center fleet. You will get to exercise all your Physical Security Expertise and Technical Program Management skills to make Google Data Centers a safer and more efficient place to work.

In this role, you will own the global strategy, lifecycle management, and reliability of physical security devices across our entire data center fleet. You will architect global maintenance frameworks, guide a tailored infrastructure asset management system, and drive high-impact vendor Service Level Agreement (SLA) performance to ensure zero operational downtime. By leveraging maintenance telemetry and building strong cross-functional partnerships, you will directly influence the engineering design of our next-generation security systems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $279000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Engage with site operations, compliance, and product teams to ensure our physical security devices are operating in top condition globally.
• Drive global standardization and lifecycle strategies for all physical security infrastructure (e.g., access control, CCTV, biometrics).
  
• Architect and manage a global vendor and SLA framework for third-party maintenance providers, holding partners accountable to strict Mean Time to Repair (MTTR) and quality targets across all regions.
• Design and own a maintenance-focused asset management system for global security infrastructure.
• Lead technical risk mitigation and root-cause analysis (RCA) for systemic failures across the global fleet, leveraging maintenance telemetry to influence next-generation system engineering.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience leading and managing technology projects in all phases, from evaluation to design and execution.
• Experience maintaining and upgrading one or more of the following systems: access Control, badging and credential technology, Identity and PAM, video surveillance, high security intrusion detection, physical security networking, physical security servers and infrastructure.
• Experience maintaining technology in security environments.
• Experience mapping electronic security systems to security controls.

Preferred qualifications:

• 8 years of experience managing cross-functional or cross-team projects.
• Experience with deploying and managing large enterprise enterprise high security electronic security systems.
• Experience analyzing and optimizing complex maintenance workflows.
• Experience leading and managing multiple, large-scale, simultaneous security systems projects, with competing resources and priorities.
• Familiarity with current and emerging electronic security technology in the areas of cloud based platforms, AI/ML applications, and high assurance authentication.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Austin, TX, USA; Reston, VA, USA; Seattle, WA, USA; Sunnyvale, CA, USA.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year