Google Cloud Logistics Operations Manager

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes daily logistics processes while incorporating current industry standards and best practices. You will be responsible for driving continuous process improvement recommendations, managing the implementation of changes within operations, standardizing user documentation, creating processes that motivate action, and interacting with all partner teams. You will initiate and oversee operational improvement efforts for NASA Google Cloud Logistics (GCL), analyze operational impacts to inform improvements, work with key stakeholders, motivate innovation within the operational teams, and create presentations or documents for the leadership team highlighting operational performance and improvements. This work will interact with both data center operations and warehouse operations as well.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $111000 - $160000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Own the end-to-end daily logistics operations management, including material and information flow. Be responsible for managing 3PL vendor operating warehouse and data centers in assigned locations.
• Manage performance to the aligned service level agreements ensuring business continuity. Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies. 
• Manage third-party logistics partners with associates on their teams dedicated to our account. Manage and monitor metrics for KPIs, vendor performance scorecards, and development of business cases to support logistics process changes or improvements.
  
• Recognize improvement opportunities to the cost or quality of services to be provided. Be proactive in turning these thoughts into a documented business case, present the business case to your peers and management for approval, and provide ongoing project management.
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience building relationships with stakeholders or clients.
  
• 5 years of experience identifying issues in processes, creating solutions, and working with cross-functional teams to drive these changes.
• 5 years of experience in a customer or client-facing role supporting supply chain, logistics, or vendor relations.

Preferred qualifications:

• MBA, Master's degree in a related field, or CSCMP certification.
• 5 years of experience analyzing data and generating business insights in order to guide business decisions.
  
• Experience with data center logistics.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Moncks Corner, SC, USA; Atlanta, GA, USA.