Senior UX Researcher, GP Studio

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

GP Studio’s mission is to empower Global Partnerships to enhance partnership health and land better deals more efficiently through a portfolio of internal AI and automation tools. As the UX Researcher, you will bridge complex partnership workflows and the next generation of Google’s internal AI and automation tools. You will lead research projects across our user base to map existing workflows with an eye toward how they can be streamlined or disrupted with tooling solutions, specifically focusing on AI and Human-AI interaction. This role requires navigating internal enterprise ecosystems to identify where AI can remove friction from the high-stakes world of business development.

Responsibilities

• Develop and execute a clear, prioritized research plan aligned with GP Studio strategy and broader business goals.
• Lead foundational and evaluative research studies to understand the pain points of GP Googlers, from pipeline management to cross-functional collaboration.
• Identify specific opportunities where AI can improve decision quality and execution efficiency within the GP Studio toolset.
• Partner closely with PMs and Engineering to translate Global Partnerships workflows into actionable product requirements.
• Create high-quality artifacts that clarify the motivations and constraints of various users across Global Partnerships.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 6 years of experience of experience in an applied research setting (e.g., product or academic), or similar.
  
• Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews, unmoderated research studies).
• Experience with qualitative and quantitative user research, user experience measurement, and critical user journeys.
• Experience conducting research within complex enterprise or internal tool ecosystems.

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
  
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
  
• 3 years of experience managing projects, and working in a large, matrixed organization.
  
• Experience with the unique challenges of AI UX, including mental models of automation, transparency, and user-AI feedback loops.
• Experience with stakeholder management and business communication, including creating and delivering presentations to business executives.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.