Ads and Shopping Policy Specialist

Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, YouTube, Shopping, Maps, Google Ads and AdSense. On this team, you are a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined policy, technical, brand and customer service acumen to protect our users. You work globally and cross-functionally with Google Product Managers, Go To Market leaders, Policy and Enforcement specialists to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us show that quality on the Internet is above all.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $206000 (USD) + 15% bonus target + bonus + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Lead complex, global Ads and Shopping policy development and enforcement to drive foundational operational changes.
• Partner with product, engineering, and policy leaders to influence strategy, mitigate risks, and optimize user experience.
• Resolve critical escalations and identify policy gaps to implement scalable, data-backed solutions.
• Guide AI-driven tool development and process revamps to optimize operational efficiency.
• Work with sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in policy communication, data analytics, implementation, operations management, risk, and public policy.

Preferred qualifications:

• Master's degree or PhD in a relevant field.
• Experience driving impact in Trust and Safety, complex policy implementation, scaled operations, and high-stakes escalation management.
• Expertise leveraging actionable data, analytics, and technology, resolving highly complex business challenges and exercising decisive judgment during a crisis.
• Track record of partnering globally, influencing the direction of stakeholders and leadership across engineering, product, and policy.
• Highly effective verbal and written communication skills, with demonstrated experience shaping strategy through executive-level engagement and briefings.
• Exceptional critical thinking and problem-solving skills. Able to manage edge cases and drive outcomes in fast-paced environments with high levels of uncertainty.