Manager, Program Management & Exec Engagement

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview Of The Role

• The Manager, Executive Engagement owns and drives executive customer engagement for Salesforce's Technology, Media, Telecom, Consumer & Business Services (TMT-CBS) Business Unit, sitting at the intersection of Sales, Marketing, Customer Success, and Product to ensure top customer relationships are nurtured and activated in support of revenue goals.

• This high-visibility role works closely with Salesforce's most senior leaders, including the CEO and Executive Leadership Team, and requires exceptional cross-functional coordination, executive presence, and the ability to thrive in a fast-paced, high-impact environment.

Responsibilities
 

• Plan and execute a proactive executive customer engagement strategy aligned to TMT-CBS revenue goals, including account-level engagement planning, geographic market tours, pipeline reviews, and event-based engagement for top accounts.

• Own the full execution lifecycle for high-level customer meetings- including outreach, executive briefings, and follow-up- while acting as a strategic advisor to account teams on meeting preparation, deal execution, executive mapping, and customer-facing communications.

• Lead end-to-end executive experience programs at flagship Salesforce events (Dreamforce, Connections, World Tours) and major third-party industry events (CES, Cannes, Davos), including Customer Advisory Boards (CABs), Executive Summits, roundtables, VIP dinners, and CXO speaking engagements.

• Partner with Business Unit (BU) Senior Vice Presidents (SVPs) and the Office of the CEO on customer nominations, executive briefing materials, Customer Advisory Board design, and high-impact customer success storytelling for company events and earnings calls.

Required Qualifications

• 5+ years of experience in executive customer engagement, field marketing, strategic account programs, sales operations, or executive operations within enterprise technology.

• Proven ability to own complex, cross-functional processes end-to-end with minimal oversight while maintaining proactive communication with senior stakeholders.

• Exceptional written and verbal communication skills, with demonstrated experience crafting executive-level outreach, briefing documents, and customer-facing materials with precision and clarity.

• Strong project management skills with a track record of managing multiple high-priority programs simultaneously while influencing across Sales, Marketing, Customer Success, and Product teams.

Preferred Qualifications
 

• Experience managing executive tracks or customer experience programs at flagship enterprise technology events such as Dreamforce, Connections, or equivalent large-scale industry conferences.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $196,700 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.