We are seeking a data-driven Risk Manager who can break down and solve complex problems. This position requires strategic thinking, data skills, and investigative abilities to detect and prevent fraud and abuse.
The ideal candidate is flexible, communicates well, demonstrates bias for action, and learns quickly. We protect systems, prevent fraud and abuse, pursue bad actors, and solve complex problems.
Selling Partner Trust and Store Integrity (
TSI) creates a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors, and Amazon from fraud, counterfeit, and abuse. The Special Projects and Investigations (SPI) team within
TSI protects Amazon customers and stores by applying systems thinking to understand how networks of users interact with multiple services. We target large-scale ecosystems that pose store-level risks and mitigate those ecosystems through internal and external means. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, demonstrate tenacity to get things done, thrive in ambiguity and change, and can break down and solve complex problems.
Key job responsibilities
- Investigate risk and analyze large datasets to identify anomalies and trends that can be used to identify abuse at scale.
- Deliver results in highly ambiguous and fast-moving environment
- Use high-level judgment to own complex investigations and enforcement decisions driven through data.
- Write deep dive documents summarizing investigations and proposing solutions
- Foster collaboration across different departments to deliver comprehensive solutions
- Support teams in responding to, investigating and managing escalations around different types of abuse.
About the team
We protect systems, prevent fraud and abuse, pursue bad actors, and solve complex problems. Our team is structured around core store functions: identity, traffic, external third-party services, and financials. We use systems thinking to map how user networks interact across services, revealing vulnerabilities that bad actors exploit.
Our work is solving hard puzzles and identifying what hasn't been discovered - typically with data and always with persistence and curiosity. If you like the sound of that, come join us.
- Bachelor's degree or equivalent
- 3+ years of experience in e-commerce. fraud investigations, abuse detection, trust & safety, financial crimes, or fintech
- Demonstrated experience conducting complex investigations using multiple data sources
- Demonstrated ability to leverage data to propose solutions
- Experience identifying patterns, synthesizing signals, and distinguishing legitimate activity from bad actor behavior
- Ability to work with incomplete information and make sound judgments under ambiguity
- Strong data analysis skills using common analysis and manipulation tools
- 5+ years of experience in investigative roles (fraud, abuse, risk intelligence, law enforcement analysis, or similar)
- Experience translating investigative findings into actionable detection signals or policy recommendations
- Background in hypothesis-driven inquiry and root cause analysis
- Familiarity with e-commerce, payments, or marketplace fraud/abuse vectors
- Experience sourcing and analyzing data, including running, and modifying SQL queries to investigate anomalies and drive insights
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually