Technical Support Specialist 2

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Schedule: This position is within a 24/7 call center. It is expected for this individual to have flexibility working 2nd or 3rd shifts and/or weekends, including some holidays. Your schedule will be determined on a quarterly basis.

This is an exciting time to join Roche Support Network. If you have passion for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity

This position provides technical support to customers, answering questions on function and usage of products via the Technical Support Center.  This individual may also provide technical assistance to sales, marketing and other Roche departments. 

• You will analyze basic problems with non functioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action. 

• You will also serve as the primary support liaison between Roche and the customer. 

• This individual will recommend solutions to customer’s application questions and maintain a database of problems so that recurring problems can be analyzed and reported.

• You will know and apply the fundamental concepts, practices and procedures of the particular field of specialization. 

• You will have significant on-the-job training or formalized education in a specific area. Requires some evaluation, originality or ingenuity.

• This individual will contribute independently or with a team towards a program or department goal or service. 

• You will interface with internal customers and departments.

• This individual is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

This is a remote based role.

Who You Are

• Associate’s degree or equivalent military training in medical technology, electronics or related field.

Preferred Requirements

• Bachelor's degree preferred, or Associates degree in medical or STEM, or equivalent field service or CSC experience. 

• Phone customer service experience

• Clinical chemistry applications background

• Applications training in cobas 6000, cobas 8000, or cobas pro, cobas pure, mass spec.

• Interest/ability in working 2nd or 3rd shift.

• Interest/ability in working a Saturday or Sunday in schedule.

The expected salary range for this position based on Indianapolis, IN is $47,600.00 - $88,400.00/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below. 

Benefits

Are you ready to apply?

Relocation benefits are not eligible for this job posting.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.