Senior Director, Strategy & Operations

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Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a highly strategic, results-oriented, and experienced Chief of Staff, Data and Platform, to serve as a critical partner and strategic advisor to the CMO of the Data and Platform. This unique leadership role is central to driving the strategic execution and operational excellence of our Data and Platform marketing initiatives at Salesforce.

Reporting directly to CMO of the Data and Platform, the Chief of Staff will act as a force multiplier, ensuring seamless coordination, efficient operations, and effective communication across our dynamic and rapidly evolving Data and Platform marketing ecosystem. This role requires a blend of strategic vision, deep marketing operations expertise, and exceptional leadership to translate high-level strategies into tangible results, optimize workflows, and amplify the impact of our Data and Platform.

Responsibilities:

• Strategic Planning & Execution: Partner with CMO of Data and Platform to define and drive the Data and Platform marketing strategy, translating vision into actionable plans and ensuring meticulous execution across all initiatives.

• Operational Excellence: Lead the design, implementation, and optimization of marketing operations processes and systems for the Data and Platform, enhancing efficiency, scalability, and data integrity.

• Cross-Functional Alignment & Collaboration: Serve as a central liaison and orchestrator across Data and Platform marketing teams, product, sales, and other key stakeholders, ensuring alignment, facilitating decision-making, and fostering cohesive execution.

• V2MOM & Goal Governance: Own the V2MOM (strategic planning framework) process for the Data and Platform marketing organization, driving creation, tracking, and governance to ensure alignment with overarching business objectives.

• Executive Communications & Presentations: Oversee the preparation of high-impact materials for key internal and external engagements, including executive briefings, QBRs, all-hands meetings, and strategic presentations, ensuring a consistent and compelling narrative for the Data and Platform.

• Data & Insights Leadership: Collaborate closely with analytics teams to define key performance indicators (KPIs) for Data and Platform marketing, ensure robust reporting, and leverage data to drive continuous optimization and informed decision-making.

• Project & Program Management: Directly manage and/or oversee critical strategic projects and programs within the Data and Platform marketing organization, ensuring timely delivery and successful outcomes.

• Budget Management & Resource Optimization: Partner with Finance to manage the Data and Platform marketing budget, optimize resource allocation, and ensure efficient spend across initiatives.

• Team Enablement & Resources: Ensure the Data and Platform marketing team has access to the necessary tools, training, and resources to operate effectively and achieve their goals.

• Amplification of Voice: Support CMO of Data and Platform in articulating and advocating for the Data and Platform vision and strategy internally and externally, helping to shape narratives and craft compelling messages.

• AI Strategy & Enablement: Champion the team's adoption and evolution of AI-powered marketing practices. Partner with marketing, technology, and operations leaders to define how AI tools are integrated into day-to-day workflows, campaigns, and decision-making — helping set the vision, establish best practices, and build the team's capabilities to work smarter and more creatively with AI.

Experience / Skills Required:

• 12+ years of progressive leadership experience in marketing operations, marketing strategy, or a Chief of Staff role within a large, global enterprise technology company.

• Proven expertise in marketing operations, including a deep understanding of marketing technology stacks, campaign execution, lead management, analytics, and reporting.

• Demonstrated success in driving strategic initiatives from conception to completion, with a strong focus on measurable business outcomes.

• Exceptional executive presence and communication skills (written and verbal), with the ability to represent senior leadership, influence diverse stakeholders, and articulate complex information clearly and concisely.

• Strong interpersonal skills, with a proven ability to build and maintain strong relationships across all levels of a matrixed organization, fostering trust and collaboration.

• Highly analytical and data-driven, with the ability to translate insights into actionable strategies and optimize performance.

• Adept at anticipating needs, proactively identifying challenges, and developing creative solutions in a fast-paced, dynamic environment.

• Experience with Salesforce's V2MOM framework or similar strategic planning methodologies is highly desirable.

• Comfortable managing ambiguity, navigating change, and prioritizing effectively across multiple competing demands.

• A marketing maker at heart — someone who rolls up their sleeves, brings creative energy to their work, and thrives on building campaigns, content, and programs that resonate.

• Passion for AI and its application in marketing — demonstrated curiosity and experience (or eagerness to develop it) in leveraging AI tools to enhance marketing effectiveness, and a desire to help shape how the team adopts and scales AI-powered ways of working.

• Bachelor's degree or equivalent relevant experience required. Master's degree (MBA) a plus.

Preferred Qualifications:

• Experience working with or marketing to a developer audience or platform-oriented products.

• Familiarity with the Salesforce ecosystem and internal processes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $181,700 - $304,700 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.