Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Amazon Customer Service (CS) team is an essential part of that mission. CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).
The Associate Experience (AE) organization powers CS by developing elegant customer- and CSA-facing products globally. These products offer effortless self-service and automation solutions to our customers. If the customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered through human-centered design.
We are seeking experienced Senior Software Engineers excited by this opportunity. If this sounds interesting, we’d love to hear from you.
Key job responsibilities
- Lead projects that build new software services and tools from scratch and improve existing systems
- Deliver large bodies of work that require the effort of multiple engineers
- Own the team architecture, providing a system-wide view and design guidance; become a key influencer in team strategy and goals
- Set a culture of robust and exemplary software development practices in terms of code organization, clarity, simplicity, error handling, and documentation
- Influence the team's long-term technical investments by making insightful contributions to team priorities and approach
- Actively coach or mentor multiple other engineers
- Get the opportunity to work with senior technical leaders to review and improve designs and solutions
About the team
The Associate Experience org develops products to support Amazon’s CSAs to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually