Senior Service & Repair Planner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Planning

Job Sub Function:

End-to-End Planning

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com 

Johnson & Johnson's Surgical Robotics Supply Chain organization is recruiting a Senior Service & Repair Planner, Robotics.  The role is a full-time position located in Santa Clara, CA with an expectation of being in the office 3+ days per week. 

The Senior Service & Repair Planner will be accountable for the overall end-to-end FRU and Spare Parts planning, alignment and systems in direct support of the business. 

This includes SKU/FRU-level forecasting and trending, identifying supply/demand gap and developing strategies to resolve, maintaining Service Plant master data and working closely with cross functional partners to deliver high customer service levels.

Additional responsibilities include facilitating Service & Repair Demand Review forum and identifying drivers of key performance metrics and action plans to meet/exceed business targets. 

This individual must possess creative problem-solving skills and the ability to exercise a high degree of business judgment and sound reasoning.

The Senior S&R Planner will interact, coordinate and influence regularly with Service/Repair team and cross-functional partners including SC Planning, Operations, Engineering, Finance and R&D to ensure aligned business decisions are driven and appropriately communicated throughout the organization.  This individual will report to the Surgical Robotics Strategy and Plan Leader.

Key Responsibilities

Service & Repair Planning

• Develop and deploy servicing/repair planning and inventory management processes and tools to manage capital and re-usable consumables on-site, FSLs, Trunk, including Global. 

• Partner with service & repair to ensure appropriate inventory and customer service targets.

• Generate forecasts by maintaining and updating the FRU Model as required.

• Maintain Material Master data for service-related items.

• Process and manage Field Service Engineer (FSE) Field Replaceable Unit (FRU) requests and orders.

• Oversee Return Material Authorizations (RMAs) for FRUs.

• Participate in Global Cycle Counts to ensure accurate inventory records.

• Create and track Repair Orders from initiation to completion.

• Achieve service planning metrics including inventory ($), Slow Moving/Obsolete (SLOB), and customer uptime.

• Responsible for identifying and initiating planning scenarios to drive/support decision making through the process

Overall

• Responsible for communicating business related issues or opportunities to next management level.

• Creates and maintains in-depth analytical tools to support issue resolution, decision making, and execution oversight

• Responsible for identifying and driving improvements of the FRU model

• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

• Performs other duties assigned as needed

• Build strong collaborative relationships with key stakeholders including Service & Repair, Finance, Engineering and supply chain teams.

Qualifications

Education:

• Bachelor’s degree required, advanced degree preferred.

Experience and Skills:

• Required:

  • A minimum of 4 years of experience in supply chain, service operations, or repair planning

  • Proven experience with Service replenishment planning, forecasting, and inventory control.

  • Experience managing spare parts and repair orders (preferably in a global or multi-plant environment).

  • Experience in medium to large capital Service & Repair Planning (especially new product launches) and Inventory planning (including field inventory, forward stocking locations, and trunk stock)

  • Ability to work effectively and execute solutions in a cross-functional, team environment. 

  • Must demonstrate strong communication, interpersonal, and presentation skills. 

  • Adaptable to meet rapidly changing priorities. 

  • Strong priority management capabilities

  • Proven analytical/quantitative skills with high proficiency in Microsoft Excel 

  • Understanding of end-to-end supply chain interactions and interdependencies

  • Materials Requirement Planning (MRP) and/or Advanced Planning & Schedule (APS) experience.

  • Strong ERP/MRP system proficiency (e.g., SAP, Oracle, or equivalent).

• Preferred:

  • Experience in healthcare / regulatory dependent sector

  • SAP experience especially S4/Hana

  • Microsoft Dynamics experience

  • Proven track record of challenging the “status-quo”, visualizing potential opportunities and implementing actions to build value.

Other:

• Travel Requirements: This position may require up to 15% travel domestically and internationally if located in Santa Clara, CA

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource. If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check

Required Skills:

 

 

Preferred Skills:

Agile Manufacturing, Analytical Reasoning, Business Behavior, Computer Programming, Good Manufacturing Practices (GMP), Industry Analysis, Innovation, Plant Operations, Problem Solving, Project Management, Project Schedule, Prototyping, Quality Validation, Repair Management, Robotic Automation, Service Request Management, Technologically Savvy, Testing

 

 

The anticipated base pay range for this position is :

$91,000.00 - $147,200.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).



This position is eligible to participate in the Company’s long-term incentive program.



Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits