Business Operations Leader, Amazon Music

The Sr Manager of Business Operations for Amazon Music serves as the Music General Manager’s (GM) organizational backbone, owning the operating cadence [weekly/monthly/quarterly business reviews (WBR/MBR/QBR), critical priority reviews (CPRs), data & priorities review (D&P)], annual and long-range planning cycles (OP1/OP2, 3YF) for the business, along with goal-setting mechanisms and year-round progress reviews. You will lead the centralized Program Management Office (PMO), a lean team that drives cross-organizational execution through shared standards, operational clarity, and relentless simplification.

The role bridges all business functions and key partners to diagnose execution velocity and productivity gaps. You own the operating model that translates strategy into delivery, aligning people, priorities, and information to drive measurable outcomes. You sit at the intersection of strategy and operations — converting leadership intent into organizational action while surfacing ground-level insights that sharpen strategic decisions.

Key job responsibilities
Strategic Integration
• Define and maintain the priority framework, ensuring organizational resources align to the highest-impact work
• Own the end-to-end planning process for Music — define framing, timelines, and workback plans aligned to Amazon cadences; drive teams to deliver inputs that roll into a unified plan
• Match mechanisms to priority criticality, concentrating leadership time where it matters most
• Surface misalignment between stated priorities and actual resource allocation; propose corrections
• Serve as the integrating layer across PMO partner functions, ensuring top-down priorities, updates, and reporting needs are woven seamlessly into the Amazon Music operating rhythm
Operating Model Ownership
• Design and maintain the organizational operating rhythm (business reviews, planning cycles, leadership forums) that keeps the organization synchronized
• Build mechanisms to surface problems early, escalate appropriately, and resolve efficiently
• Own the information architecture that gives leadership clear, timely visibility into execution — what gets reported, how, and to whom
• Continuously inspect and improve the operating model based on organizational feedback and observed friction
• Balance standardization with localized agility, recognizing that not all teams operate identically
Execution Velocity
• Identify and remove systemic bottlenecks that slow decision-making or delivery across organizational boundaries
• Ensure cross-functional dependencies are visible, tracked, and resolved before they become blockers
• Drive accountability for commitments made in planning forums through consistent follow-through mechanisms

About the team
Amazon Music re-imagines music listening by enabling customers to unlock millions of songs and thousands of curated playlists and stations with their voice. Amazon Music provides unlimited access to new releases and classic hits across iOS and Android mobile devices, PC, Mac, Echo, and Alexa-enabled devices including Fire TV and more. With Amazon Music, Prime members have access to ad-free listening of 2 million songs at no additional cost to their membership. Listeners can also enjoy the premium subscription service, Amazon Music Unlimited, which provides access to more than 75 million songs and the latest new releases. Amazon Music Unlimited customers also now have access to the highest-quality listening experience available, with more than 75 million songs available in High Definition (HD), more than 7 million songs in Ultra HD, and a growing catalog of spatial audio. Customers also have free access to an ad-supported selection of top playlists and stations on Amazon Music. All Amazon Music tiers now offer a wide selection of podcasts at no additional cost, and live streaming in partnership with Twitch. Engaging with music and culture has never been more natural, simple, and fun. For more information, visit amazonmusic.com (http://amazonmusic.com/) or download the Amazon Music app. - 7+ years of team management experience
- 7+ years of cross functional project delivery experience, or a MBA and 5+ years of cross functional project delivery experience
- Experience managing, analyzing and communicating results to senior leadership
- Experience owning program strategy and end to end delivery
- Experience using data and metrics to drive improvements
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
- Experience managing teams of 6 or more - Experience working with, presenting to and influencing senior executives up to VP level
- Experience working cross functionally with tech and non-tech teams
- Experience with digital technologies, consumer products, media, and e-commerce

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 151,400.00 - 204,800.00 USD annually
USA, CA, San Francisco - 166,500.00 - 225,200.00 USD annually
USA, WA, Seattle - 151,400.00 - 204,800.00 USD annually