The
Customer Success Manager (CSM) drives excellence in premium creator advertising by orchestrating successful brand integrations and campaign delivery for Amazon's Creator Ad
Partnerships. This role champions advertiser success through expert project management, strategic optimization, and seamless coordination across our portfolio of influential creators and properties.
Working closely with Account Executives and
cross-functional partners, you ensure campaign success from pre-sale through execution to analysis, while maintaining creator best practices. You serve as the trusted advisor to brands investing in creator-led advertising, leveraging data-driven insights and industry best practices to deliver measurable results. Your position requires both operational excellence and strategic thinking to maintain the premium quality of our creator portfolio while driving results against advertiser KPIs. Through proactive relationship management, analytical rigor, and flawless execution, you help brands effectively connect with audiences through our creators. You combine client service excellence, operational expertise, and strategic insight to ensure advertiser satisfaction, driving retention and advertiser growth in the Creator landscape.
Key job responsibilities
Drive end-to-end sales process support for partnered account executives and designated key accounts
Own the client experience and communication throughout the campaign lifecycle, from pre-sale through execution to post-campaign analysis
Lead campaign success metrics and optimization strategies to ensure client satisfaction and retention
Serve as the primary point of contact for client communications and campaign updates, managing multiple complex workstreams simultaneously
Work cross-functionally on bespoke, custom executions, defining new workflows when necessary
Deliver cross-platform insights with recommended areas of improvement across multi-platform campaigns including, but not limited to, YouTube, social media, podcasts, and live events.
About the team
Amazon Creator Ad
Partnerships transforms how brands connect with audiences across digital landscapes. We deliver premium, digital-first experiences through multi-platform advertising solutions collaborating with today's most influential voices across sports, entertainment, and culture. Our creator portfolio includes New Heights with Jason & Travis Kelce, Mind the Game with LeBron James and Steve Nash, Baby, This is Keke Palmer, We Playin’ Spades and Armchair Expert with Dax Shepard, The Zach Sang Show and How I Built This with Guy Raz. Our Amazon Music Livestream offering provides a complete entertainment destination from global premiere festivals like Outside Lands and Primavera Sound to intimate city sessions that extend our reach from screens to stages worldwide. Through these premium entertainment experiences, we transform advertising into cultural moments that rival traditional media. Our unique position enables authentic brand integrations that enhance the customer experience while delivering measurable results across the entire marketing funnel.
- 4+ years of digital advertising and client facing roles experience
- Experience analyzing data and best practices to assess performance drivers
- Experience with annual brand and media planning
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience executing and project managing custom, multi-platform campaigns with multiple stakeholders.
- Experience working with creators on branded content.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 75,200.00 - 131,600.00 USD annually