Knowledge Management Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Learning & Instructional Design

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Job Description

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

 

Learn more at Johnson & Johnson Innovative Medicine

 

We are searching for the best talent for a Knowledge Management Specialist based in Raritan, NJ.

 

The Knowledge Management Specialist supports the development, revision, and implementation of Standard Operating Procedures (SOPs) and develops technical training solutions to maintain operational compliance and capability. This role also identifies training gaps, designs and delivers competency-based training, and tracks training and compliance performance via KPIs and dashboards for the EMFA teams. This position reports to the Compliance Manager within the CQV & Compliance team.

 

Key Responsibilities:

• Develop, revise, and finalize SOPs to meet regulatory and internal standards; create new SOPs where required.
• Handle SOP revision schedules and ensure timely implementation in line with regulatory requirements.
• Build, develop, and deliver technical, on-the-job, and curriculum-based training programs that support operational and compliance needs.
• Identify training gaps through assessments, audits, and performance reviews; produce targeted training plans and remediation.
• Monitor and evaluate training efficiency and staff proficiency; iterate programs for continuous improvement.
• Define, track, and report training KPIs; develop dashboards and visualizations to communicate performance and trends.
• Support EMFA in the development and execution of Organizational Change Strategy plans (e.g. EMFA Projects), including team member engagement, risk mitigation, and implementation oversight.
• Collaborate cross-functionally to prioritize training and change initiatives based on site objectives and risk assessments.
• Support audit readiness and inspections related to SOPs, training, and change activities.
• Build internal capability by designing training initiatives aligned with site priorities and strategic goals.
• Maintain awareness of industry guidelines, regulatory updates, and modern training methodologies and apply them to program improvements.
• Support investigations and CAPA activities by providing training-related root-cause analysis and corrective action verification.
• Ensure training and SOP documentation practices meet data integrity and record-retention requirements.
• Apply and promote Johnson & Johnson’s Credo and Leadership Imperatives in daily interactions and team activities.

 

Requirements:

Education:

• Bachelor’s degree or equivalent experience in Life Sciences, Engineering, Business, or related field.

Experience and Skills:

Required:

• Minimum 3 years of GxP-regulated experience (biopharmaceutical, cell therapy a plus), with shown experience in SOP management, technical training, or organizational change is a must
• Shown knowledge of regulatory requirements related to SOPs, training and organizational change.
• Experience supporting change initiatives in regulated environments and familiarity with organizational change methodologies
• Strong technical writing skills for clear, concise SOPs, training materials, and change documentation.
• Analytical approach with proficiency in data analysis, KPI development, and dashboarding (Power BI or similar).
• Strong project management, interpersonal, and prioritization skills.
• Excellent communication, facilitation, and social skills with the ability to influence cross-functional team members.
• Resilient, adaptable, and proactive in a fast-paced, regulated environment.
• Problem-solving capability: certifications in problem-solving methodologies (e.g., Lean Sigma Green/Black Belt) are a plus.

Preferred:

• Experience with document control and training management systems.

Other:

• May require up to 10% domestic travel
• Primarily office-based work for training development and documentation; standing/walking required for training delivery and facility walkthroughs.

 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

 

#LI-Onsite

Johnson & Johnson Innovative Medicine

Explore how Johnson & Johnson Innovative Medicine applies rigorous science and patient-centered innovation to transform healthcare—with breakthrough treatments in oncology, immunology, neuroscience...

 

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Analytics Insights, Business Behavior, Cultural Competence, Curriculum Development, Facilitation, HR Strategic Management, Instructional Design, Instructional Development, Learning and Development (L&D), Learning Culture, Performance Measurement, Problem Solving, Process Oriented, Reporting and Analysis, Talent Management, Training Needs Analysis (TNA)

 

 

The anticipated base pay range for this position is :

79,000-120,700

Additional Description for Pay Transparency:

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours  Additional information can be found through the link below.  https://www.careers.jnj.com/employee-benefits