Executive Clinical Account Specialist (Knoxville, TN / Tri-Cities) - Johnson & Johnson MedTech, Electrophysiology

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Technical Sales - MedTech (Commission)

Job Category:

Professional

All Job Posting Locations:

Johnson City, Tennessee, United States, Kingsport, Tennessee, United States, Knoxville, Tennessee, United States

Job Description:

We are searching for the best talent for Executive Clinical Account Specialist to be in Knoxville, TN / Tri-Cities territory.

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Executive Clinical Account Specialist (CAS) will provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.  

DUTIES & RESPONSIBILITIES

Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. 

• Collaborates with peers to share best practices to increase value for customers.  

• Use consultative selling techniques to identify potential sales opportunities within the account. 

• Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.  

• Maximize customer case support capability through proper planning and scheduling techniques.  

• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.  

• Develop and share best practices with US Field Sales and Service colleagues and internal partners.  

• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.  

• Prioritize and appropriately respond to requests in a high-stress environment.  

• Maintain composure and problem solving focus during stressful interactions.  

• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.  

• Provide mentoring for new BWI commercial team members as requested.  

• Respond daily to requests by email and voicemail from customers, practitioners and partners.

• Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input. 

• Maintaining Safe Fleet standards according to Company guidelines.  

• Responsible for communicating business related issues or opportunities to next management level

• Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition

• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

• Performs other duties assigned as needed

QUALIFICATIONS:

• A minimum of a Bachelor’s degree, or 4 years of relevant professional work experience or 4 years military experience

• A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment,

• A valid Driver’s License 

• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.   

• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.  

• The ability to travel related to this role is required.  Must be willing and able to travel up to 40% overnight locally, regionally, and nationally. 

• Required to work in a hospital laboratory setting, attending live patient cases, and wear protective gear (i.e. lead aprons).  

• Position requires sitting for extended periods of time.  

• May be required to lift up to 60 lbs.Senior Analyst/Senior Professional level positions – typically require

Strongly Preferred:

• Maintaining at least one of the following industry certifications - IBHRE, RCES is strongly preferred.  

• Experience working with highly complex technical systems and/or working in a critical patient care setting. 

• Electrophysiology/Catheter Lab or EP/Cardiovascular Device Industry experience is strongly preferred.   

• Effective communicator with all levels of patient care team.

• Self-starter who performs well with autonomy

• Problem solver who can think critically in high pressure environments

• Receptive to constructive feedback and collaborates and works well in team environment

• Able to take large amounts of data and translate information into actionable insights

Internal Candidate Qualifications:

• Performance rating of at least FM/FM for the past 5 of 6 rolling years, OR

• Performance rating of at least FM/E or E/FM for the past 2 years (accelerator)

• POD performance – demonstrated for 4+ years (2 years for accelerated path):

  • Top 25% for 4+ years or

  • POD quota achievement for 5 of 6 rolling years

  • Top 10% for 3 out of last 4 years

• Multiple leadership examples of impacting the National/Area/Region business plan performance (i.e. impacting more than their assigned CAS role)

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.  

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource. 
 

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here’s What You Can Expect

Application review: We’ll carefully review your CV to see how your skills and experience align with the role.

Getting to know you: If there’s a good match, you’ll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.

Interviews with the team: If you move forward, you’ll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.

Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.

Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

At the end of the process, we’ll also invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process! #RPONA

 

 

Required Skills:

 

 

Preferred Skills:

Communication, Customer Centricity, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Proactive Behavior, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Strategic Sales Planning, Sustainable Procurement, Vendor Selection