Manager, Quality & Compliance, Global Customer Solutions, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Manager, Quality & Compliance, located in the United States.

About MedTech:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Learn more at https://www.jnj.com/medtech

Overview:

We’re seeking a hands‑on quality leader who can design and operationalize a global QA and compliance program across multi-country Customer Solutions operations. You’ll translate audit findings into targeted remediation and training, drive CAPA effectiveness, and make quality a measurable business advantage.

Key responsibilities:

• Design and implement a global program: sampling methodology, scorecards, standardized evaluation criteria and reporting.
• Lead compliance monitoring and internal audits across countries; maintain audit-ready documentation and playbooks.
• Own root cause analysis and CAPA programs; manage remediation plans with Ops, Training and Systems owners.
• Translate quality trends into prioritized training, process improvements and governance actions.
• Create and maintain quality dashboards and critical metric tracking to surface issues and measure remediation impact.
• Liaise with Legal/Compliance for regulatory requirements and prepare teams for external inspections or audits.
• Coach and manage the quality team to ensure consistency and capability across regions.

Qualifications:

Education:

• Bachelor’s degree required; advanced degree preferred.

Experience and skills:

Required:

• 8+ years in quality management, audit or compliance within regulated industries including Customer Services.
• Strong experience in QA methodologies, audit execution and CAPA management.
• Proficiency in root cause analysis techniques and ability to drive remediation across partners.
• Data literacy to analyze trends and translate into prioritized actions.
• Excellent partner influence and communication skills.

Preferred:

• Experience across multi-country operations and running remote audit programs.
• Familiarity with GxP, ISO or other relevant quality standards; certification (Six Sigma, ISO Lead Auditor) a plus.
• Experience managing a team (~5–6 direct reports preferred).

Other:

• Language requirements: English required.
• Travel: Approximately 10% globally.
• Reporting: This role reports to Director, Productivity and has ~5–6 direct reports.
• Scope: Global

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Customer Centricity, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Efficiency Analysis, Emotional Intelligence, Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Process Optimization, Quality Services, Resource Management, Team Management

 

 

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits