NA & GCSO Performance Center Senior Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Legal & Compliance

Job Sub Function:

Health Care Compliance

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for a NA & GCSO Performance Center Senior Manager.

Purpose: The NA & GCSO Performance Center Senior Manager leads the day-to-day execution and continuous improvement of monitoring activities within the Performance Center  for the North America. This role oversees a team of specialists responsible for conducting risk-based monitoring reviews, identifying potential compliance gaps, and supporting trend analysis across transactional and behavioral data.

In addition, the role is accountable for the execution of compliance training programs within North America IM, ensuring effective delivery, consistency, and adoption of required compliance trainings across relevant audiences in the region.

The Senior Manager ensures that monitoring activities are conducted accurately, consistently, and in alignment with global and regional compliance expectations. The role collaborates with cross-functional stakeholders to provide insights that strengthen operational compliance and support proactive risk mitigation, while serving as the direct team lead for Monitoring & Trending operations within the PC.

You will be responsible for:

• Oversee the execution of centralized monitoring reviews and ensure activities follow established risk frameworks and methodologies.
• Manage workflow and task allocation across PC Monitoring Group to ensure timely and high-quality review execution.
• Perform quality checks, validate findings, and ensure accurate categorization, documentation, and escalation of issues.
• Serve as the escalation point for complex cases and support consistent application of monitoring standards.
• Identify patterns, themes, and emerging risks across monitoring outputs.
• Collaborate closely with Operational Intelligence to integrate monitoring insights into dashboards and analytical products.
• Prepare consolidated monitoring summaries and contribute to periodic reporting for global and regional Compliance leadership.
• Report compliance monitoring results in accordance with global requirements, ensuring transparency and consistency across the region.
• Recommend enhancements to monitoring methodologies, sampling strategies, and review criteria.
• Ensure monitoring activities align with global compliance expectations and reflect evolving risk priorities.
• Maintain strong documentation, audit-readiness, and governance practices across all monitoring processes.
• Provide day-to-day leadership, coaching, and mentorship to Monitoring & Trending Specialists.
• Engage with Compliance Officers, Legal, Internal Audit, and business stakeholders on monitoring results, clarifications, and follow-up actions.
• Support training, capability building, and knowledge-sharing within the Monitoring & Trending team and across the PC.

Compliance Training Execution & Enablement

• Execute regionally assigned compliance training programs in accordance with global compliance requirements, defined curricula, and rollout plans.
• Coordinate and manage delivery of compliance trainings for CPC teams and other in-scope audiences, ensuring timely completion and consistent execution across locations.
• Operationalize updates to compliance training requirements, including new or revised policies, standards, and risk priorities, by ensuring effective local rollout and reinforcement.
• Partner with Compliance Capability, Learning, and regional Compliance teams to align training execution with enterprise compliance frameworks while avoiding duplication or misalignment.
• Monitor training execution effectiveness through completion metrics, feedback, and observed compliance outcomes, and identify opportunities for continuous improvement.
• Support knowledge reinforcement and practical application of compliance requirements through ongoing engagement, guidance, and capability-building activities.

Team Leadership

• Lead and develop a high-performing, diverse compliance team across multiple locations.
• Foster a culture of ethics, accountability, and continuous improvement.

Qualifications/Requirements:

• Bachelor’s degree in Business, Finance, Data Analytics, Law, or related field.
• 4–7 years’ experience in compliance, audit, risk management, or monitoring, with proven ability to analyze and interpret transactional data.
• Experience guiding or coaching team members or acting as a subject-matter lead.
• Strong analytical mindset with high attention to detail and ability to identify trends or anomalies.
• Strong communication skills with ability to explain monitoring findings clearly and constructively.
• Fluency in English is required.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Audit Management, Compliance Management, Compliance Risk, Consulting, Controls Compliance, Corporate Governance, Critical Thinking, Developing Others, Healthcare Industry, Health Care Regulation, Inclusive Leadership, Leadership, Legal Services, Medical Compliance, Organizing, Program Management, Relationship Building, Team Management

 

 

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits