(USA) Senior Manager - AI & Self-Healing Engine (Last Mile Delivery)

Position Summary...

What you'll do...

Join Walmart’s AI Revolution in Last-Mile Delivery

In Walmart’s Last-Mile Delivery team, we’re building intelligent systems that combine real-time data, AI agents, and scalable platforms to power our delivery infrastructure. Spark Driver—our largest last-mile network—now spans all 50 states, reaches over 94% of U.S. households, and plays a pivotal role in Walmart’s eCommerce growth by enabling fast, flexible, and cost-effective fulfillment.

Position Summary

We are seeking a Sr. Manager of AI & Self-Healing Engine (Last Mile Delivery) who can turn repetitive, manual operational problems into intelligent, automated operational issue detection, root cause analysis, and resolution workflows. This role will map current-state performance management and exception handling for Last Mile Delivery, design orchestration between agents, humans, and tools, and lead the development of agent-driven automation for triage, intervention, and resolution.

What You'll Do

• Define and map workflows across Spark’s last-mile operations where automation can be applied.

• Build orchestration frameworks to coordinate between AI agents and operations teams.

• Collaborate with engineering to implement agent-driven detection, root cause analysis, and resolution workflows for key exception types.

• Track system performance for auto-resolution rates, manual escalations, and intervention speed.

• Continuously improve workflows based on telemetry, operational feedback, and impact metrics.

• Create strategy, roadmap, and BRD documents partnering with Operations, Product, Engineering, and Data Science.

• Communicate project status updates (against goals) through narratives and business reviews to leadership and peers.

• Provide thought-leadership to Walmart LMD leadership and business partners in delivering Agentic AI and self-healing solutions.

Basic Qualifications

• 6+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.

• Strong problem-solving skills and ability to translate data into operational impact.

• Proficiency in SQL and data visualization tools (e.g., Tableau).

• Experience collaborating across product, operations, and technical teams.

• Effective communicator with an ability to explain complex ideas to non-technical audiences.

Preferred Qualifications

• 8+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.

• Deep understanding of fulfillment or last-mile operations in a fast-paced environment.

• Agentic AI: Experience in designing and implementing Agentic AI capabilities and roadmap for solving supply chain problems at scale.

• Roadmap Creation & Prioritization: Experience in developing complex roadmaps, evaluating and making tradeoffs, and driving prioritizations aligning with business priorities and strategies.

• Launch & Scaling: Experience in leading cross functional teams in executing launches and scaling systematic solutions. Experience in building Go-To-Market strategy and launch execution plan, performing A/B tests, and defining metrics and measuring outcomes.

• Cross Functional Leadership: Experiences in leading cross functional teams, influence w/o authority, and demonstrate strong ownership working in a matrix organization.

• Communication: Excellent written and verbal communication skills for both technical and non-technical audiences. Experiences with presenting to senior leadership.

• Analytical Skills: Strong analytical and quantitative skills with ability to use data and metrics to test hypothesis, validate assumptions, and evaluate outcomes.

• Advanced SQL skills

• Manage Ambiguity: Strong ability to manage ambiguity and frame / simplify complex problems.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1- Bachelor’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 3 years' experience in an analytics related field. Option 2- Master’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 1 years' experience in an analytics related field. Option 3 - 5 years' experience in an analytics or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Successful completion of one or more assessments in Python, Spark, Scala, or R, Supervisory experience, Using open source frameworks (for example, scikit learn, tensorflow, torch), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.