Investment Specialist II

The role:

As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi’s suite of investment services. SoFi offers Brokerage services, Robo Advisor services, and retirement accounts.

What you’ll do:

• Support members over the phone, chat, and email
• Educate and assist members on margin, options and equities.
• Problem solve any operational or technical issues pertaining to SoFi Invest products
• Perform ongoing monitoring of member accounts with attention to detail and accuracy
• Work with SoFi’s custodial platform as needed to assist members in opening, funding, and transacting in their accounts
• Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members
• Assess the member’s financial situation and goals through one-on-one inbound calls 
• Educate members on the benefits and value of Brokerage and Robo accounts
• Work with members who would like to open an investment account to help them understand the offering, benefits, and account opening process
• Educate members on terms and processes associated with Brokerage and Robo accounts
• Discuss and explain investment performance and decisions with current wealth members
• Provide member’s operational support for specific investment-related questions and issues

What you’ll need:

• Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66
• Must maintain all necessary professional certifications required for the role
• Bachelor’s degree preferred, but a combination of education and experience may be considered in lieu of a degree
• 2+ years of financial services experience required, preferably assisting customers in a service environment
• Experience and understanding of margin and option concepts, rules and regulations
• Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset
• Deep understanding of financial concepts
• Ability to identify, meet, and follow through with client needs and requirements
• Self-starter, problem-solver, and a goal-oriented team player with a ‘no job is beneath me’ attitude
• Ability to work independently and perform multiple tasks efficiently
• Organized with strong attention to detail
• Show curiosity and confidence when dealing with clients and able to ask for help when needed
• Meets evolving position objectives as defined by management
• Ability to iterate, learn, and innovate
• Must successfully clear FINRA fingerprint background check

Nice to have:

• Experience with corporate actions
• Experience with margin/investment risk
• Series 4
• Series 24