AIML - Data Operations Program/Project Manager

The AIML Data Operations, is looking for an experienced Program/Project manager to drive cross-functional that not only enable capabilities within AIML Data Ops to enhance the customer experience, but also enhance operational efficiency through process, data, and technology solutions. You will lead cross-functional programs, define and implement policies and processes, and ensure clear communication with leadership. You will collaborate with DRIs and stakeholders to manage workflows, prioritize initiatives, and mitigate risks to drive program success. The ideal candidate will be self-directed, motivated, and comfortable working in an extremely fast-paced environment. Acting as the primary liaison, you will provide program updates, communicate risks, and support approvals with leadership. Successful candidates are highly organized, analytical, and proactive problem-solvers who excel at navigating challenges to deliver results. Flexibility and adaptability are key attributes needed for success. This individual should also have strong analytical, project management and leadership skills to handle a variety of activities and complexities spanning the organization and be willing to work at both a very detailed and strategic level.

Success requires an individual to think strategically, connecting the dots of the bigger picture, as well as being comfortable in the details of the all key deliverables. Candidates must be self-motivated, comfortable working with minimal direction in a global, fast-paced, sometimes ambiguous environment. Successful team members are consummate team player capable of working with cross functional business teams to identify improvements and deliver capabilities that will exceed our customers expectations
Act as an advocate and architect for functional teams to define and deliver solution capabilities (requirements, user-testing, etc.)
Act as a liaison between the functional teams and Engineering and IS&T teams to ensure that the business requirements are met by the proposed technology solutions and that GenAI and ML capabilities are embedded
Manage change. Implement new ideas effectively within the Apple culture. Influence decisions and change management through collaboration, leadership and a customer- focused approach
Develop project justification proposals, business cases and return on investment estimates; obtain executive approval and funding
Facilitate project-related testing, roll-out, training, and post-mortem work.Address escalations, quickly assess and develop root cause analysis and problem solution for operations escalations.

10+ years of experience managing large projects or programs including cross-functional initiatives across global teams.
Bachelors in Business Management, Finance or related field
Background in Project or Program management
Proven track record of leading complex strategic programs
Proficient knowledge of the systems implementation and Project life cycles
Proficient at leading multiple efforts simultaneously in a global capability including working with international teams
Capacity to analyze data, identify root causes, and develop innovative solutions to complex business challenges
Expertise in analyzing, redesigning, and implementing business processes to drive efficiency and effectiveness
Exceptional presentation, verbal and written communication skills, with the ability to articulate complex ideas clearly and manage diverse stakeholder expectations
Proven capability to lead cross-functional teams, influence stakeholders at all levels, and drive consensus without direct authority.

Ability to thrive in a fast-paced, dynamic environment, manage ambiguity, and adapt to changing priorities
Proven ability to operate autonomously across multiple teams in a matrix organization

Imagine the contributions you can make at Apple. New insights have a way of becoming great products, services, and customer experiences very quickly. Passion and dedication are the keys to the accomplishments you can make here!

We are seeking an experienced program/Project manager to join the AIML Data Operations group. Our team directly contributes to the development of AIML algorithms across many of Appleʼs products, specifically in regards to Siri and Apple Intelligence. In this role, you will drive critical programs that enhance our operation to provide data at scale for engineering teams building robust AI features for millions of customers worldwide. You will develop various program elements, create and manage project plans, recruit participants internally and partner with various cross functional stakeholders.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $174,900 and $291,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.