Field Service Sales Specialist (Public Sector)

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

Salesforce Field Service is the industry-leading platform that transforms how organizations manage and deliver on-site service. From dispatching the right technician with the right tools to the right location — to optimizing complex scheduling across thousands of mobile workers — Field Service empowers companies to deliver exceptional customer experiences in the field. With intelligent AI-driven scheduling, real-time mobile workforce enablement, asset and inventory management, and deep integration with the rest of the Salesforce Customer 360 platform, Field Service helps organizations in industries like Public Sector, Utilities, Manufacturing, Telecommunications, Medical Devices, and High Tech reduce operational costs, improve first-time fix rates, and turn field service into a competitive differentiator.

 

The Field Service Sales Specialist is responsible for driving the growth and adoption of Salesforce Field Service within Public Sector customers. This individual partners with Account Executives to identify, develop, and close Field Service opportunities, serving as the product and domain expert throughout the sales cycle. They bring deep knowledge of field service management — including workforce scheduling, mobile workforce enablement, asset management, and service operations — to help customers transform how they deliver on-site service.

We are looking for a driven and experienced Sales Specialist to join our Field Service go-to-market team. In this role, you will own the Field Service sales motion across a defined territory or set of Public Sector strategic accounts, partnering closely with Account Executives and Solution Engineers to identify, develop, and close Field Service opportunities. You are the go-to expert on the Salesforce Field Service platform, bringing deep product knowledge, operational domain credibility, and a track record of winning in complex, multi-stakeholder enterprise sales cycles.

Responsibilities: 

• Drive pipeline and revenue for Salesforce Field Service across Public Sector, owning the full sales cycle from discovery through close

• Partner with Account Executives to identify field service expansion opportunities within existing Salesforce accounts and net-new prospects

• Lead discovery and solution design conversations with operational leaders ( Service Operations, COO, Director of Field Operations) and IT/CX stakeholders

• Deliver compelling, differentiated demos of Salesforce Field Service, including scheduling optimization, mobile worker experience, and Appointment Assistant

• Develop and execute account strategies that articulate clear ROI around first-time fix rates, technician utilization, and field service cost reduction

• Navigate competitive displacements against FSM-specific vendors Collaborate with the broader ecosystem — professional services, partners, and ISVs — to build winning proposals and customer success plans

• Represent Salesforce Field Service at industry events, executive briefings, and customer advisory boards

What We're Looking For

• 7+ years of enterprise software sales experience, with at least 2–3 years focused on field service management, service operations, or workforce management solutions

• Deep familiarity with field service business processes: work order management, scheduling & dispatch, SLA management, mobile workforce, asset and inventory management

• Proven ability to sell into complex, multi-stakeholder environments spanning Operations, IT, Finance, and Agency Leadership

• Experience navigating and winning competitive deals in the FSM market

• Strong executive presence and ability to lead value-based conversations at the Public Sector Agency leader level

• Experience with Salesforce products is a plus; Salesforce Field Service expertise is a strong advantage

• Prospecting skills and track record in articulating ROI

• Works across multiple Core AE territories with product expertise, demos, and deal support

• Planning and closing skills

• BA/BS degree or equivalent experience; MBA a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $141,550 - $189,350 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $155,700 - $208,300 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.