Service Parts Advisor - New Center Opening (Mission Viejo,Ca)

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. 

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

At Lucid, service is more than maintenance, it’s an extension of the ownership experience. As we continue to expand, we’re excited to bring a new service location to Mission Viejo, CA. Our Service Technicians are the foundation of every Lucid service center, working alongside some of the most advanced teams in the EV industry. We are seeking individuals who bring curiosity, precision, and energy to their craft, and who are passionate about delivering an exceptional, world-class experience to every Lucid customer.

Location: 28471 Marguerite Pkwy, Mission Viejo, CA 92692

All employees will be trained at and report to our Costa Mesa Service center until the new site opens in Mission Viejo. 

The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.  

The Role

• Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
• Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories
• Order inventory and special-order parts for repairs
• Receive parts orders and stock them efficiently in designated storage area or assigned bins
• Effectively manages parts transfers from one Lucid Service location to another if applicable
• Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
• Stay up to date on latest part revision changes and refresh local inventory accordingly
• Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service
• Organize and oversee parts warranty returns, both in the system and physically
• Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
• Promote sales of accessories according to Lucid guidelines
• Other duties as assigned
  
  

Qualifications

• 2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations
• Proficiency in parts catalog search for specific repair needs
• Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace
• Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
• Excellent organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to lift 50 lbs.
• Standing, walking, and bending for extended periods of time
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM Parts training