Senior Director, Head of Center Engagement - Heme/Cell & Genetic Therapies - East and West

Job Description

At Vertex, we're relentless in our pursuit of scientific innovation to create transformative medicines for people with serious diseases. Our Hematology organization supports patients living with transfusion-dependent beta thalassemia (TDT) and sickle cell disease (SCD) through an established gene therapy product. This team is focused on sustaining momentum, expanding impact, and delivering a consistent, high-quality experience for patients, caregivers, healthcare professionals, and treatment centers. With the support of a global biotech company and the opportunity to help shape the continued evolution of Hematology, this Senior Director of Hematology role will contribute directly to strong performance and delivering innovation for patients living with serious hematologic diseases.

The Senior Director of Hematology - West will lead the field-based customer engagement organization across the current commercial model, including Gene Therapy Account Managers (GTAM) and Hematology Territory Managers (HTM) across Michigan, Texas to California.

 

The Senior Director of Hematology - East will lead the field-based customer engagement organization across the current commercial model, including Gene Therapy Account Managers (GTAM) and Hematology Territory Managers (HTM) across the East Coast from Maine to Florida. 

The incumbent(s) will be responsible for setting strategy, translating business priorities into disciplined field execution, and building the capabilities required to sustain and advance performance. Primary responsibilities include leading, coaching, mentoring, and developing both teams; optimizing coordination across authorized treatment centers, referring providers, and community-based territories; and collaborating with internal and external partners deliver positive customer experiences.

The incumbent will be responsible for setting strategy, translating business priorities into disciplined field execution, and building the capabilities required to sustain and advance performance. Primary responsibilities include leading, coaching, mentoring, and developing both teams; optimizing coordination across authorized treatment centers, referring providers, and community-based territories; and collaborating with internal and external partners deliver positive customer experiences.

Key Duties and Responsibilities:

• Executes national Hematology field strategy across authorized treatment centers, referring providers, and community-based team members
• Leads, coaches, develops, and manages field teams (GTAM/HTM)
• Ensures strong, compliant coordination between field teams to connect treatment-center engagement, community-based customer needs, and the end-to-end patient journey
• Translates business priorities into clear field objectives, account and territory plans, performance expectations, and measurable outcomes
• Optimizes team structure, geographic coverage, resource allocation, and ways of working to sustain performance and expand patient impact
• Oversee day-to-day field execution, including customer engagement, territory and account planning, coaching, performance management, and cross-functional coordination
• Provides timely verbal and written feedback based on performance reviews, coaching observations, customer insights, key performance indicators, and demonstrated behaviors
• Builds team capability through onboarding, ongoing training, leadership development, and sharing of best practices across treatment-center and community-based roles
• Partners across cross-functional stakeholders to remove barriers and deliver a consistent customer experience
• Uses business performance, customer insights, and patient-journey indicators to identify opportunities, adapt strategy, and drive continuous improvement
• Coordinates and facilitates regular business reviews with leadership and cross-functional stakeholders, ensuring clear decisions, accountability, and follow-through
• May perform other duties as assigned or as business needs evolve.
• Role models and instills a culture of compliance focused on ethics and integrity in all we do

Knowledge and Skills:

• Understands cGMP, FDA compliance, and Mfr. guidelines
• Experience in working/leading cross-functional teams to coordinate and execute plans and projects across relevant stakeholders(s) is strongly preferred, e.g., Account Management, Medical
• Exhibits strong leadership skills in coaching and motivating others under direct supervision and within matrix environment; demonstrated leadership in driving change.

Education and Experience:

• Bachelor’s degree in relevant discipline
• 12 years’ experience of the equivalent combination of education and experience
• 7 years’ experience in healthcare industry
• 3 years people management experience

 

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

$228,000 - $342,000

Disclosure Statement:

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com