Sr. Conversational AI Product Design Technologist , Prime Video

Are you interested in shaping the future of entertainment? Do you want to shape the next generation of the Amazon Prime Video's content discovery and viewing experience? Prime Video is changing the way people watch movies and TV. From one service, we're delivering versatile ways to watch hundreds of thousands of movies, TV series, and live events on the web, mobile, and TV. Our service is available in more than 200 territories globally, and we're just getting started.

Working closely with business and technology partners, we use research, design, and prototyping to explore the frontier of generative AI and conversational experiences, guide early product development, and develop a customer-centric point of view.

As a Conversational AI Product Design Technologist, you'll be a key part of our UX design organization. Your role will be all about proving, advancing, and evolving cutting-edge conversational experiences through prototyping and hands-on product work. You'll translate human conversational needs into AI interaction behaviors, and you'll build what you design, writing system instructions, shaping model behavior, building evaluations, and prototyping across platforms. We welcome candidates who come at this from design technology, UX research, linguistics, or IVR backgrounds, and we value a deep instinct for conversation paired with real AI fluency.

Key job responsibilities
-Build high-quality, functional prototypes that convey and advance the vision of future conversational experiences.

-Translate human conversational needs into AI interaction behaviors, balancing a natural and trustworthy voice.

-Shape model behavior by writing and refining system instructions and prompts, building goldens and platinums, and partnering on reinforcement learning and evaluations.

-Design and build for repair and recovery, handling ambiguity, misunderstanding, hallucination, and graceful failure.

-Define conversational quality metrics and apply them to measurably improve the experience, including building LLM-as-a-judge evaluations.

-Prototype across voice, text, visual, and ambient (multimodal) surfaces, using the best and most appropriate tools for the task.

-Collaborate with design leadership and stakeholders throughout the product lifecycle, and work alongside designers, researchers, PMs, and engineers to drive concepts from idea to implementation.

-Thrive in a fast-paced, iterative environment with ambiguous challenges and brand new customer experiences.

A day in the life
One moment you might be mapping how a conversation should recover when a customer is misunderstood, then writing the system instructions that get the model there and standing up an evaluation to measure whether it holds up. The next moment, you might be building an interactive prototype on AWS Bedrock to show partners and leadership what the experience feels like, directing the model the way a film director uses analogies rather than spot correcting, letting it apply its own reasoning and world knowledge to interpret intent. You will move fluidly between designing the experience, shaping the model, and coding the prototype that makes it real. - 5+ years of front-end technologist, engineer, or UX prototyper experience
- An available online portfolio, with coding or prototyping samples that demonstrate conversational AI work.
- Hands-on experience prototyping with and designing for LLM-powered products.
- Experience shaping AI systems, including writing system instructions and prompts and building or running evaluations.
- Experience building functional prototypes, for example with front-end technologies, AI prototyping tools, or AWS tools such as Bedrock. - Background in UX Design, UX research, linguistics, computational linguistics, or IVR/voice design.
- Experience defining conversational quality metrics and running LLM evaluations, including LLM-as-a-judge.
- Experience prototyping multimodal experiences across voice, text, visual, and ambient surfaces.
- Familiarity with prompt engineering, model shaping, reinforcement learning, and AI-driven personalization.
- Understanding of WCAG AA standards and accessibility fluency.
- Expertise in working creatively around constraints and navigating ambiguous projects.
- Experience in entertainment, gaming, or streaming media.
- Bachelor's or Master's degree in design, HCI, computer science, linguistics, or equivalent.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 154,200.00 - 208,600.00 USD annually
USA, CA, San Francisco - 177,300.00 - 239,900.00 USD annually
USA, CA, Sunnyvale - 177,300.00 - 239,900.00 USD annually
USA, NY, New York - 169,600.00 - 229,500.00 USD annually
USA, WA, SEATTLE - 154,200.00 - 208,600.00 USD annually