Sr. TPM, Verification Services

Come, work with the Verification Services team!

Our team ensures that Amazon is a safe and trustworthy place to shop, and an amazing place to build a successful business selling products. We support this mission through providing a secure and accurate verification platform. Verification is becoming a critical component to protect our customers from bad actors and provide fast and secure registration and account management capabilities. We provide an end to end solution for identity verification and account lifecycle management for various Amazon businesses across globe (North America, Europe, Japan, China and more). Our customers include Mechanical Turk, Selling on Amazon, Amazon Pay, Amazon Flex etc. We continuously strive to scale our systems to serve millions of Amazon customers with high accuracy, least friction, in a highly secure manner to enable a safe and secure shopping experience for customers.

We're looking for a Technical Program Manager to lead large and complex initiatives that span the gamut of building next generation verification solutions that make verifications seamless and friction free, reduce cost and time to complete the process, and detect/prevent bad actors from operating on Amazon. We are looking for someone with a strong understanding of Product and software design, top-notch organization skills, and a keen appetite to learn and innovate!

Key job responsibilities
- Define and manage the end-to-end lifecycle of complex, cross-functional programs, including mission, vision, objectives, success criteria, and resource planning across multiple teams.
- Drive alignment between business and technical stakeholders by facilitating crisp decision-making, setting priorities, and communicating context for technology choices and trade-offs.
- Identify and mitigate risks proactively by analyzing system architectures, understanding dependencies and boundary conditions, and closing gaps in requirements, testing, and cross-team collaboration.
- Establish and maintain program metrics, regularly reviewing data to ensure visibility into progress, surface issues early, and keep initiatives aligned with organizational goals.
- Author and present narratives and program documents to senior leadership, translating complex technical topics into clear recommendations and actionable plans. - 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 148,700.00 - 201,200.00 USD annually