Senior UX Research Manager, Customer Engagement, Google Ads

At Google, we "Focus on the user and all else will follow." As a UX Research Manager, you will help define and drive the future of Google design by clarifying strategy and conceptualizing UX ecosystems. You are an expert researcher, a visionary leader, and a fierce advocate for both users and your team.

You will be responsible for guiding the careers of your team members, helping them realize their full potential, and inspiring forward-thinking design. You are an expert in qualitative research methods—such as field studies, interviews, and diary studies—to shape product development and influence overall strategy. In this role, you will understand both the execution and business aspects of our products, collaborating with leaders across UX, Engineering, and Product Management to create innovative experiences, leveraging your passion for brand, craft, and design quality.

We are Connect Sales Platform, a cross-functional team making up one of three areas within Customer Engagement. On Connect Sales, the Sales CRM/Sales AI team builds the core surfaces and workflows that help Google Ads sellers achieve success in their roles and goals.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $236000 - $329000 (USD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Lead teams to define and evaluate product, service, ecosystem impact. 
  
• Partner with executive leadership to define the solution trajectories and pivots for our Marketing Advisor strategies.
• Move beyond ideation to ensure user-centered solutions actually launch in a fluid environment.
  
• Shape the tectonic shift toward Agentic AI for both promoters and advertisers.
  
• Influence complex technical roadmaps and business outcomes across B2B, Enterprise SaaS, or Ads.
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in an applied research setting, or a similar.
• 5 years of experience leading design projects and managing people or teams.

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
  
• 10 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
  
• 7 years of experience managing projects, and working in a large, matrixed organization.
  
• Ads, B2B, Commerce, or Enterprise experience.