RCS Business Messages Analyst, Trust and Safety

At Google we work hard to earn our users’ trust every day. Trust & Safety (T&S) is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The Rich Communication Services (RCS) for Business Messaging (RBM) Spam and Abuse team works on preventing abuse with-in the RBM ecosystem (business-to-user, and user-to-business) think millions of businesses (SMB and Enterprises) interacting with billions of users.

We are responsible for keeping our partners safe from malicious content (phishing, malware, scams) and unwanted interactions (spam). Over the next few years, we intend to double down and scale up the protections across the ecosystem, in strong partnership with product and engineering teams, with a focused goal of derisking RCS value to the business ecosystem overall.

In this role, you will understand the user's point of view and be passionate about using your technical, investigative, and strategic acumen to protect our users. You will work globally and cross-functionally with Google Engineers and Product Managers to navigate challenging online safety situations and manage abuse and fraud at Google scale.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Identify business-to-users and users-to-business threats, working cross-functionally to design and build anti-abuse protections, influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
• Analyze data and emerging trends to identify new signals for scaled enforcement, leading projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
• Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows; this includes ensuring effective policy implementation by drafting guidelines for reviewers and overseeing review and enforcement quality.
• Provide abuse and policy expertise to Product, Engineering, and other cross-functional teams to support the development of automated enforcement solutions.
• Monitor ecosystem performance against key metrics, investigate anomalies in spam trends to identify root causes, manage industry partner-experience trends, and manage executive escalations by providing timely, data- and content-driven insights.

Minimum qualifications:

• Bachelor's degreeor equivalent practical experience.
• 7 years of experience in operations, data analytics, Trust and Safety, policy, anti-abuse solutions, fraud/abuse investigations, risk management or a related field.

Preferred qualifications:

• Experience with building anti-abuse messaging solutions either in a technical or product capacity.
• Experience performing fraud/abuse investigations, risk management, security and threat analysis in the context of internet, telephony or communication related products.
• Experience in large scale data analysis, tools and processes for building ML reputation models.
• Ability to influence cross-functional stakeholders and executive leadership with excellent communication and presentation skills.
• Excellent problem-solving and critical thinking skills with attention to ever changing abuse landscape.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA; Kirkland, WA, USA.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year.