Program Manager III, Materials Management, Customer Cloud Logistics

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

The Materials Management Program Manager is a critical, cross-functional leader responsible for orchestrating the end-to-end logistics and materials pipeline to guarantee flawless customer order fulfillment. This role serves as the central hub connecting sales, warehouse operations, transportation networks, and the customer—driving operational excellence, proactive communication, and continuous process optimization to meet strict delivery schedules cost-effectively.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $159000 - $230000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Oversee the order life-cycle to ensure timely and precise fulfillment and delivery. Facilitate logistics communications, including status updates, tracking, and proactive problem-solving. Investigate delivery exceptions and implement solutions to improve future operational performance.
• Optimize inventory allocation across sales, production planning, and logistics functions. Streamline warehouse picking, packing, and loading processes with operational leads. Build and manage relationships with customers, carriers, and external partners.
• Oversee carrier selection and route planning to balance cost-effectiveness with on-time delivery. Leverage enterprise software (Transportation Management System, Warehouse Management System, or Enterprise Resource Planning) to track shipments, analyze transit data, and automate tracking.
• Measure and report on core logistics metrics, including On-Time-In-Full, order accuracy, and freight spend. Evaluate logistics workflows to reduce lead times, slash overhead, and improve scalability. Maintain logistics records (shipping manifests, customs documents, invoices) in alignment with regulations.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• Experience in supply chain planning (such as materials planning, logistics capacity planning, or customer order management) to orchestrate end-to-end logistics.
• Experience with logistics software (e.g., TMS, WMS, ERP).

Preferred qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5 years of experience in logistics, supply chain, or customer service roles, with a focus on customer-facing logistics.
• Strong understanding of logistics principles, transportation modes, warehousing operations, and international shipping.
• Proven ability to manage complex logistics processes and resolve customer issues effectively. Customer-centric mindset with a strong commitment to providing exceptional service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication, and presentation skills. Strong investigative and problem-solving skills with the ability to interpret data and make informed decisions.