Senior Software Development Manager, AWS Global Bill Generation

AWS Bill Generation (BillGen) converts over 20 petabytes of metering data into billions of dollars of revenue every month, running the billing system for one of the largest hyperscalers on the planet. We're looking for a Senior Software Development Manager to lead our ~40-person Bill Run Orchestration organization within BillGen. The Orchestration organization's mission is to transform AWS bill run from a batch-based process to a fully autonomous real-time streaming process, while ensuring accurate, timely, and clear bills for customers.

The role is technically challenging with elements of scale, precision, and speed. Millions of customers, a global footprint, per-second billing. Customers demand penny-level precision. Real-time billing is critical for GenAI cost control. How do you recompute a customer's entire billing state in minutes when a single retroactive pricing change cascades across months of usage data? How do you orchestrate 21 million accounts through a computation pipeline where a single misrouted event can have customer-visible impact? In this role, you will own end-to-end bill run execution across all AWS partitions, drive the technical vision for autonomous billing operations, and build the team that ensures every customer receives an accurate cost estimate in minutes and an accurate bill on time, every month. You'll lead the migration from reactive war rooms to intelligent agents that detect, diagnose, and resolve issues before customers notice.

Key job responsibilities
- Lead and grow a multi-team organization of engineers and engineering managers, building an inclusive culture of operational rigor and accountability.
- Own the end-to-end reliability of bill run execution across all AWS partitions, from scheduling through computation, validation, and artifact delivery, driving the transformation from batch-based monthly processing to continuous, real-time operations.
- Define and execute the long-term technical strategy for the orchestration platform, leveraging distributed systems, AWS Step Functions, Lambda, AgentCore, and DDB to build autonomous capabilities that detect, diagnose, and remediate billing anomalies before customers are impacted.
- Inspect and audit architectural decisions and operational processes using data-driven methods, identifying systemic risks and driving changes that prevent recurrence of issues across large-scale billing events.
- Partner with other AWS organizations to drive resolution across organizational boundaries, and represent the team in senior leadership reviews and cross-organization forums.

A day in the life
Your morning might start by reviewing operational dashboards for overnight bill runs across global partitions, then joining a stand-up with your engineering managers to triage any anomalies flagged by your automated detection systems. Later, you could be deep in a design review for the next phase of the real-time billing migration, working alongside principal engineers to evaluate trade-offs in the orchestration pipeline. You will also develop a deep understanding of AWS billing systems and how AWS prices its services at scale, building expertise that opens doors to broader leadership opportunities across the billing and pricing domain.

About the team
AWS Bill Generation (BillGen) turns every AWS customer's usage into accurate, timely bills. Within BillGen, the Bill Run Orchestration organization owns the scheduling, sequencing, monitoring, and delivery of billing artifacts across all AWS partitions globally. We detect, diagnose, and fix billing issues, and increasingly build systems that do this autonomously.

We're transforming from monthly batch processing and manual war rooms to continuous billing, autonomous agents, and self-healing infrastructure. We believe operational burden is a technical problem, not a staffing problem. Distributed across {ADDRESS}, {ADDRESS}, and {ADDRESS}, we value automation over heroics and shipping over perfecting. - 10+ years of engineering experience
- 5+ years of engineering team management experience
- 10+ years of planning, designing, developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment - Experience partnering with product and program management teams
- Experience designing and developing large scale, high-traffic applications
- Experience establishing metrics for measurement of engineering and operational excellence

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 220,100.00 - 297,700.00 USD annually