Senior Loan Processor, Personal Loans

The Team: 

Upstart’s Operations team is the fastest growing team in the org and we're seeking a Senior Loan Processor, Personal Loans to join us on the ground level to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. 

As a Senior Loan Processor, Personal Loans, you will be responsible for managing workflows and tasks, ensuring that a loan application makes its way through our process smoothly and accurately. You will be an integral part of our Ops organization.The role requires excellent communication skills, strong analytical and problem-solving abilities and a passion for high-quality customer service.

How you’ll make an impact

• Support various operational workflows related to loan processing, closing coordination, and post-close documentation.
• Manage and prioritize a personal pipeline of loan files, ensuring accuracy, completeness, and timely movement through the process.
• Review applicant-submitted information and documentation, identify gaps or inconsistencies, and follow up as needed.
• Maintain clear, detailed notes in systems such as Vesta and Salesforce to ensure visibility across the team.
• Collaborate with teammates across Pods, Quality, and Training to identify opportunities to improve workflows and borrower experience.
• Adapt to changing business needs by taking on new responsibilities and workflows as the team scales.

Minimum Qualifications 

• 1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers
• Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details
• Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts
• Strong understanding of  the personal loan process, from application through closing
• High School Diploma or GED

Preferred Qualifications

• Familiarity with  and other regulatory requirements in surrounding unsecured loan products.
• Experience supporting applicants or coordinating with third-party vendors.
• Proven adaptability in high-growth, fast-paced environments.
• Effective communicator with a team-oriented mindset and willingness to jump in where needed

Position location This role is available in the following locations: Columbus, OH

Time zone requirements The team operates on the East coast time zone.

In-Office requirements. You will be required to work from the Columbus, Ohio office 2 days per week (must be within a 60 mile radius). The in office days for this team are Wednesday and Thursday. Depending on business needs, agents may be asked to work from the office more often.

Shift time requirements: You must be able to adhere to a Tuesday-Saturday work schedule aligning to one of the below shift times.

• 6:30am - 3:00pm ET 
• 9:00am - 5:30pm ET
• 10:00am - 6:30pm ET

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