HVAC Service Technician

at Sila Nanotechnologies

Location

New Berlin, WI

Compensation

$52k–$79k USD

Type

full time

Posted

12/31/2024

Save to queue

Market range · company + function + seniority

$79k—$83k—$96k

p25 · target · p75 · n=142

Posted $79k · in the market band

Posting health

Aging · 65

·Open 663 days

Tailor your résumé to this role in 30 seconds.

Free account · ATS keyword check · per-job bullet rewrite by Claude.

Tailor my résumé Apply on company site

Job description

New Berlin Heating and Air Conditioning - HVAC Service Technician

At New Berlin Heating and Air Conditioning, we’ve been a cornerstone of comfort in Southeastern Wisconsin since 1983, delivering top-tier heating and cooling solutions. As we continue to grow and meet increasing demand, we’re looking for an HVAC Service Technician to join our exceptional team. Here, you’ll find more than just a job—you’ll discover a career with unmatched training, room to grow, and the chance to make a meaningful impact on families and homes in our community. Let’s shape the future of home comfort together!

We are looking for an experienced HVAC Service Technician who knows how to troubleshoot a system, take care of the customer, and provide the right solution. 

Job Duties 

Diagnose, service, repair, and maintain residential HVAC systems 

Perform preventative maintenance and system tune-ups 

Troubleshoot electrical, mechanical, airflow, refrigerant, and control issues 

Service furnaces, boilers, heat pumps, mini splits, central AC systems, and air handlers 

Explain findings and present repair or replacement options to homeowners 

Identify opportunities for system upgrades and maintenance agreements 

Complete estimates, invoices, and service documentation accurately 

Maintain company vehicle, tools, parts, and equipment 

Follow EPA, OSHA, and company safety standards 

Provide a professional customer experience from start to finish 

Skills & Experience 

3+ years of residential HVAC service experience preferred 

Strong diagnostic and troubleshooting ability 

EPA 608 certification required 

Experience with furnaces, boilers, heat pumps, mini splits, and AC systems 

Knowledge of electrical and low-voltage troubleshooting 

Ability to explain technical issues in a way customers understand 

Comfortable presenting repair and replacement options 

Valid driver's license with an acceptable driving record 

Service Titan or similar field service software experience is a plus 

What Success Looks Like 

Shows up ready to work and follows through on commitments 

Takes pride in quality work and attention to detail 

Communicates clearly with customers and teammates 

Works safely and follows established processes 

Takes ownership, solves problems, and is willing to keep learning 

Benefits 

Competitive Compensation: $30 - $35/hour with weekly pay!
Company-provided phone/tablet

Tool and safety equipment support

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability insurance

Paid training and professional development

Opportunities for career growth and advancement

In this role, you'll be responsible for:

Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.

Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.

Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.

Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.

Responding to service requests within New Berlin's defined time frame. Timely response ensures customer comfort and builds trust.

Completing annual maintenance of heating and air conditioning systems.

Participating as a member of our on-call rotation schedule for emergency service requests.

Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.

Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.

Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.

Additional Duties as Assigned

Required Skills and Abilities:

Prior heating and/or cooling experience in a residential capacity.

Ability to prioritize tasks and communicate with customers.

Demonstrated excellent communication conflict resolution and interpersonal skills.

Demonstrated ability to work as an effective team member and pitch in as needed.

Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.

Must be able to work on a ladder.

Must be able to lift 50 pounds.

#HVAC1

More open roles at Sila Nanotechnologies

Hiring velocity, headcount trend, and every open posting on one page.

View Sila Nanotechnologies profile →

Similar roles

Open postings ranked by description similarity — useful if this role isn't quite right.