Customer Engineer IV, Data Management, North America, Google Cloud

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Specialist Customer Engineer, you will seek to accelerate Google Cloud customer success by providing domain-specific technical expertise, while responsibly influencing products and solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  
• Share in-depth storage and database expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
  
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
• Experience architecting solutions for data transformation, migration, governance strategies, high availability, or disaster recovery.
  
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
  

Preferred qualifications:

• Experience with data migration strategies and moving large-scale production systems either in on-premise/data center environments or migration to cloud scenarios and SQL skills with deep query troubleshooting knowledge.
  
• Experience with optimizing database performance with respect to transactional or analytic workloads.
• Experience in disaster recovery and data backup strategies.
  
• Experience in understanding a complex customer’s existing software workloads and the ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.
  

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.