Sr. Communications Manager, Amazon Flex Worldwide Strategy

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. Amazon Flex crowdsources independent contractors – called delivery partners – to coordinate deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

In this role, you will develop and execute the global communications strategy for Amazon Flex, building toolkits, templates, and messaging frameworks, then advising local marketing teams on execution in each country. You will plan and execute DP-facing communications across product launches, program changes, and program updates, partnering with Technology Program Managers (TPMs), regional communications leads, and cross-functional stakeholder groups. The ideal candidate brings communications program and project management experience, excellent writing skills, and the ability to tailor messages to diverse audiences. They demonstrate sound judgment under tight deadlines, navigate ambiguity, take end-to-end ownership of initiatives, and track and report on communications metrics to continuously optimize for measurable business impact.

Key job responsibilities

- Own the strategy and execution of communications programs that improve the delivery partner experience across Amazon Flex products and programs
- Create and manage driver communications across email, FAQs, newsletters, video, websites, and other channels
- Project manage launches with cross-functional stakeholder groups (such as product managers, Safety, Operations, Driver Support, regional communications managers, and Voice of Driver teams) to ensure consistent message integration
- Develop global communications toolkits, templates, processes, and messaging that serve as a model for partner teams
- Track, analyze, and report on individual campaign results; optimize communications using data; and consult on big-picture business trends
- Manage cross-functional initiatives across markets and languages
- Innovate, implement, and test learning strategies that drive scalable impact
- Develop best practices in engagement and execution to establish standards for partner teams
- 6+ years of professional non-internship marketing experience
- 7+ years of developing and managing acquisition marketing or channel programs experience
- Experience using data and metrics to drive improvements
- Experience building, executing and scaling cross-functional marketing programs
- Experience developing and executing campaigns across a multitude of timezones and languages - Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
- Experience in editorial writing

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 130,000.00 - 185,000.00 USD annually
USA, WA, Bellevue - 118,200.00 - 160,000.00 USD annually