Google Messages Lead, Ecosystem, Trust and Safety

At Google we work hard to earn our users’ trust every day. Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The RCS for Business (RBM) Messaging Spam and Abuse team works on preventing abuse within the RBM ecosystem (Business to user, and User to business).

We are responsible for keeping our partners safe from malicious content (phishing, malware, scams) and unwanted interactions (spam). Over the next few years, we intend to scale up the protections across the ecosystem, in partnership with product and engineering teams, with a focused goal of de-risking RCS value to the business ecosystem overall.

In this role, you will understand the user's point of view and be passionate about using your technical, investigative, and strategic acumen to protect our users. You will work globally and cross-functionally with Google Engineers and Product Managers to navigate challenging online safety situations and manage abuse and fraud at Google scale.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $171000 - $247000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Identify Business-to-Users and Users-to-Business threats, working cross-functionally, designing and building anti-abuse protections. Influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
• Analyze data and trends to identify signals for scaled enforcement, leading projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
• Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows. Ensure effective policy implementation by drafting guidelines for reviewers and overseeing review and enforcement quality. Build and scale lean operational processes, deploying automation first strategies.
• Provide abuse and policy expertise to Product, Engineering, and other teams, supporting the development of automated enforcement solutions.
• Monitor ecosystem performance against key metrics, investigating anomalies in spam trends, identifying root causes. Manage industry partner-experience trends, and executive escalations by providing timely, data- and content-driven insights.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 10 years of experience in data analytics, trust and safety, policy, anti-abuse messaging solutions, fraud/abuse investigations, risk management, or a related field.
• 3 years of experience in leading and developing teams.
• 3 years of experience with product launch or program management.

Preferred qualifications:

• Experience in fraud investigations, risk management, and threat analysis for communication products.
• Experience building technical or product-based anti-abuse messaging solutions.
• Experience in operations and Trust and Safety, including leading fast-moving teams.
• Experience in large-scale data analysis and processes for developing ML reputation models.
• Excellent communication skills with the ability to influence cross-functional stakeholders and leadership.
• Excellent problem-solving and critical thinking skills with attention to the evolving abuse landscape.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA; Sunnyvale, CA, USA.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees.